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- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, where pets are our priority and teamwork thrives.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Clear career progression with training opportunities in a supportive environment.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Receptionist experience required; veterinary experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
Role Details:
- Location: To be based across our 4 sites; Abbey Hulton, Blythe Bridge, Cheadle and Longton
- Contract: Permanent
- Hours: 30.5 hours per week
- Shift Pattern: Monday - Friday, with a share in the Weekend rota
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
- Flexibility to cover all 4 sites
Our Offer to You:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
We understand that benefits matter. Here are just a few of the perks you'll enjoy. Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist employer: Rogers Brock and Barker (Longton)
Contact Detail:
Rogers Brock and Barker (Longton) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets and their values. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients all day. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide support to clients during tough times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at CVS Vets!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV: Make sure your CV is tailored to the role of Veterinary Receptionist. Highlight your previous receptionist experience and any customer service skills that align with what we’re looking for. We want to see how you can bring value to our practice!
Be Professional Yet Personable: In your cover letter, strike a balance between professionalism and warmth. Remember, you'll be the first point of contact for our clients, so showing empathy and understanding in your writing will go a long way in making a great impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Rogers Brock and Barker (Longton)
✨Know Your Stuff
Before the interview, brush up on your knowledge about veterinary practices and common client queries. Familiarise yourself with the services offered at CVS Vets and be ready to discuss how you can contribute to their mission of putting pets first.
✨Showcase Your Empathy
As a Veterinary Receptionist, you'll need to handle emotional situations with grace. Prepare examples from your past experiences where you've provided exceptional customer service or support, especially in challenging circumstances. This will demonstrate your ability to connect with clients.
✨Practice Communication Skills
Effective communication is key in this role. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment, focusing on how you would greet clients and handle inquiries.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would manage a busy reception area, deal with difficult clients, or handle multiple phone calls. Having specific examples ready will show that you're prepared for the fast-paced environment.