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- Tasks: Lead the store's sales and customer experience while managing a dynamic team.
- Company: Join Roger Vivier, a luxury brand known for its stylish footwear and exceptional customer service.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development in luxury retail.
- Why this job: Be part of a prestigious brand, shaping customer experiences and driving sales in a chic setting.
- Qualifications: 4-5 years of team management experience in luxury sales; strong communication and organizational skills required.
- Other info: Embrace diversity and inclusion as part of our company culture.
The predicted salary is between 36000 - 60000 £ per year.
Store Manager – New Bond Street – London
Mission : Responsible for the commercial development and branding of Roger Vivier within the store as well as customer experience and satisfaction.
Main activities:
Develop the store sales turnover:
- Guarantee the implementation of Roger Vivier commercial policy within the store.
- Setting of sales objectives and periodic analysis of the results achieved.
- Implementation of the selling ceremony in accordance with the Brand guidelines.
- Ensure the highlighting of the store\’s products in accordance with the brand\’s visual policy and in collaboration with the visual merchandising department.
- Guarantee the implementation of CRM actions in order to develop the customer database.
- Supervise the coordination of Trade marketing events.
- Analyze sales reports and customer feedback.
- Propose action plans in order to exceed the set objectives and increase turnover.
- Guarantee correct invoicing and collection procedures.
- Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis.
Team management:
- Organize the activity of the store: planning, determine collective and individual actions.
- Support and organize communication with store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement.
- Participate in the recruitment of new employees and guarantee their integration: training in processes and procedures, various trainings, etc.
- Contribute to the motivation and promotion of the sales team: evaluate its employees and ensure the follow-up of development actions.
Ensure brand image:
- Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy.
- Guarantee customer satisfaction.
- Guarantee compliance with the rules and procedures within the store.
Profile:
Experience:
- 4/5 years minimum team management experience.
Specific Competences:
- Management.
- Luxury sales and hospitality techniques.
- Result and performance orientation (mastery of different KPIs).
- Client oriented.
- Organization, responsiveness and adaptability.
- Written and oral communication.
- Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes.
TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.
Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry
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Store Manager - New Bond Street - London employer: Roger Vivier
Contact Detail:
Roger Vivier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - New Bond Street - London
✨Tip Number 1
Familiarize yourself with Roger Vivier's brand values and product lines. Understanding the luxury market and the specific offerings of the brand will help you articulate your passion and knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Roger Vivier or similar luxury brands. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience with team management and sales performance metrics. Be ready to share specific examples of how you've successfully led a team and exceeded sales targets in previous roles.
✨Tip Number 4
Showcase your understanding of customer relationship management (CRM) strategies. Highlight any relevant experience you have in building customer databases and implementing CRM actions to enhance customer satisfaction.
We think you need these skills to ace Store Manager - New Bond Street - London
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Roger Vivier's brand values, product lines, and market positioning. This knowledge will help you tailor your application to reflect your alignment with their mission.
Highlight Relevant Experience: Emphasize your previous experience in team management and luxury retail. Provide specific examples of how you've successfully met sales objectives and enhanced customer satisfaction in past roles.
Showcase Your Skills: Clearly outline your skills in organization, communication, and performance orientation. Mention any relevant KPIs you've managed and how you used them to drive results.
Craft a Compelling Cover Letter: Write a personalized cover letter that connects your experience and skills to the responsibilities of the Store Manager role. Make sure to express your passion for luxury fashion and your commitment to customer excellence.
How to prepare for a job interview at Roger Vivier
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to setting goals, conducting training, and fostering a positive work environment.
✨Understand the Brand's Identity
Familiarize yourself with Roger Vivier's brand values and visual identity. Be ready to discuss how you would implement these in-store, ensuring that product displays and customer interactions align with the brand's luxury image.
✨Prepare for Sales Strategy Discussions
Since the role involves developing sales turnover, be prepared to discuss your experience with setting sales objectives and analyzing results. Think about specific strategies you've used in the past to exceed sales targets and how you can apply them to this position.
✨Demonstrate Customer-Centric Thinking
Customer satisfaction is key in this role. Prepare to share examples of how you've enhanced customer experiences in previous positions, including any CRM actions you've implemented to build a loyal customer base.
