At a Glance
- Tasks: Lead a luxury store, drive sales, and enhance customer experience.
- Company: Join Roger Vivier, a prestigious brand in the fashion industry.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Be at the forefront of luxury retail and shape customer experiences.
- Qualifications: 2-3 years of team management experience in luxury sales.
The predicted salary is between 36000 - 60000 £ per year.
Mission: Responsible for the commercial development and branding of Roger Vivier within the store as well as customer experience and satisfaction.
Main activities:
- Develop the store sales turnover.
- Guarantee the implementation of Roger Vivier commercial policy within the store.
- Setting of sales objectives and periodic analysis of the results achieved.
- Implementation of the selling ceremony in accordance with the Brand guidelines.
- Ensure the highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department.
- Guarantee the implementation of CRM actions to develop the customer database.
- Supervise the coordination of Trade marketing events.
- Analyse sales reports and customer feedback.
- Propose action plans to exceed the set objectives and increase turnover.
- Guarantee correct invoicing and collection procedures.
- Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis.
Team management:
- Organize the activity of the store: planning, determine collective and individual actions.
- Support and organize communication with store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement.
- Participate in the recruitment of new employees and guarantee their integration: training in processes and procedures, various trainings, etc.
- Contribute to the motivation and promotion of the sales team: evaluate its employees and ensure the follow-up of development actions.
Ensure brand image:
- Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy.
- Guarantee customer satisfaction.
- Guarantee compliance with the rules and procedures within the store.
Profile:
- Experience: 2/3 years minimum team management experience.
- Specific Competences: Management, Luxury sales and techniques, Result and performance orientation (mastery of different KPIs), Client oriented, Organization, responsiveness, and adaptability, Written and oral communication, Knowledge/sensibility of the world of luxury and fashion, and in particular of shoes.
- Fluent in English and other languages.
Please apply with CV attached.
TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Retail Apparel and Fashion
Roger Vivier-Store Manager-London employer: Roger Vivier
At Roger Vivier, we pride ourselves on being an exceptional employer that values creativity and inclusivity in the heart of luxury fashion. Our vibrant work culture fosters personal and professional growth, offering employees unique opportunities to develop their skills while working alongside a passionate team dedicated to delivering outstanding customer experiences. Located in a dynamic retail environment, we provide competitive benefits and a supportive atmosphere that encourages innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Roger Vivier-Store Manager-London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Roger Vivier, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Roger Vivier!
We think you need these skills to ace Roger Vivier-Store Manager-London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Roger Vivier, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Roger Vivier and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Roger Vivier that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Roger Vivier
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
