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- Tasks: Lead a luxury store, drive sales, and enhance customer experience.
- Company: Join Roger Vivier, a prestigious brand in the fashion industry.
- Benefits: Competitive salary, training opportunities, and a vibrant work environment.
- Why this job: Be part of a luxury brand and shape customer experiences.
- Qualifications: 2-3 years of team management experience in retail or luxury.
- Other info: Embrace diversity and inclusion in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Mission: Responsible for the commercial development and branding of Roger Vivier within the store as well as customer experience and satisfaction.
Main activities:
- Develop the store sales turnover:
- Guarantee the implementation of Roger Vivier commercial policy within the store
- Setting of sales objectives and periodic analysis of the results achieved
- Implementation of the selling ceremony in accordance with the Brand guidelines
- Ensure the highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
- Guarantee the implementation of CRM actions in order to develop the customer database
- Supervise the coordination of Trade marketing events
- Analyse sales reports and customer feedback
- Propose action plans in order to exceed the set objectives and increase turnover
- Guarantee correct invoicing and collection procedures
- Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis
- Organize the activity of the store: planning, determine collective and individual actions
- Support and organize communication with store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
- Participate in the recruitment of new employees and guarantee their integration: training in processes and procedures, various trainings, etc.
- Contribute to the motivation and promotion of the sales team: evaluate its employees and ensure the follow-up of development actions
- Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
- Guarantee customer satisfaction
- Guarantee compliance with the rules and procedures within the store
Profile:
- Experience: 2/3 years minimum team management experience
- Specific Competences: Management, Luxury sales and hospitality techniques
- Aptitudes: Result and performance orientation (mastery of different KPIs), Client oriented, Organization, responsiveness and adaptability, Written and oral communication
- Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes
- Fluent in English and other languages
Roger Vivier-Store Manager-London in City of London employer: Roger Vivier
Contact Detail:
Roger Vivier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roger Vivier-Store Manager-London in City of London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Roger Vivier's history, values, and products. This will not only impress your interviewers but also help you connect your experience with their brand ethos.
✨Tip Number 2
Practice your pitch! Think about how your past experiences align with the role of Store Manager. Be ready to share specific examples of how you've driven sales or improved customer satisfaction in previous roles.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed at Roger Vivier.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you're genuinely interested and keeps you top of mind for the hiring team.
We think you need these skills to ace Roger Vivier-Store Manager-London in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Store Manager role at Roger Vivier. Highlight your team management experience and any luxury sales expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for luxury retail and how you can enhance customer experience at Roger Vivier. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements and KPIs you've met. We love numbers, so if you’ve increased sales or improved customer satisfaction, make sure to mention it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Roger Vivier
✨Know Your Brand Inside Out
Before the interview, dive deep into Roger Vivier's history, values, and product lines. Understanding the brand's identity will help you align your answers with their expectations and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on motivation, training, and achieving sales targets. Use specific metrics to demonstrate your impact.
✨Prepare for Customer Experience Questions
Expect questions about enhancing customer satisfaction and experience. Think of scenarios where you've turned a negative customer interaction into a positive one, showcasing your problem-solving skills and client-oriented approach.
✨Bring Data to the Table
Since the role involves analysing sales reports and KPIs, be ready to discuss how you've used data to drive decisions in previous roles. Highlight any specific tools or methods you've employed to track performance and improve results.
