At a Glance
- Tasks: Assist in managing a luxury boutique and enhance customer experience.
- Company: Join a prestigious brand known for its commitment to quality and style.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be part of a dynamic team and elevate the luxury shopping experience.
- Qualifications: 3-4 years retail experience with at least 2 years in team management.
The predicted salary is between 30000 - 40000 £ per year.
Assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.
Develop the store sales turnover:
- Implement Roger Vivier's sales policy within the store
- Setting of sales objectives and periodic analysis of the results achieved
- Implementation of the selling ceremony in accordance with the Brand guidelines
- Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
- Set up CRM actions in order to develop the customer database
- Analyse sales reports and customer feedback
- Propose action plans in order to exceed the set objectives and increase sales turnover
- Check invoicing and compliance with the collection procedures
- Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis
Team management:
- Participate in the organization of the activity of the store: planning, determine collective and individual actions
- Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
- Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
- Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions
Ensure brand image:
- Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
- Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc.
- Ensure compliance with operating rules and procedures within the store
3/4 years store experience, ~2 years minimum team management experience, Management, Luxury sales and hospitality techniques, Fluent in English and other languages a plus.
Boutique Assistant Shop Manager in City of London employer: Roger Vivier
As a Boutique Assistant Shop Manager at TOD'S Group, you will thrive in a dynamic and inclusive work environment that values diversity and promotes personal growth. With a strong focus on luxury retail and exceptional customer experience, the company offers comprehensive training and development opportunities, ensuring that you can advance your career while contributing to the brand's prestigious image. Located in a vibrant area, this role not only allows you to engage with a passionate team but also provides a unique chance to be part of a globally recognised brand committed to excellence.
