At a Glance
- Tasks: Lead a high-performing team to manage client relationships and drive revenue growth.
- Company: Join a respected organisation with a people-first culture and commitment to wellbeing.
- Benefits: Enjoy a competitive salary, commission, bonus, pension, and wellbeing benefits.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fully remote role while developing strong client partnerships.
- Qualifications: Experience in relationship management or client services leadership is essential.
This is a fully remote position with no requirement to attend an office. However, for those who enjoy occasional face-to-face collaboration, the organisation has modern offices close to Bank in Central London that employees are welcome to use.
About the Organisation
Roeks Avenue Talent is delighted to be recruiting on behalf of a highly respected and well-established organisation with an outstanding reputation, a passionate and collaborative culture, and a genuine commitment to employee wellbeing. The business has built long-standing client relationships through exceptional service, strong values and a people-first approach. Employees are empowered to make an impact, contribute ideas and work within a supportive, transparent and collaborative environment.
About the Role
We are seeking an experienced Head of Relationship Management to lead a high-performing team responsible for managing the majority of the organisation's client portfolio and revenue. This is a pivotal leadership role overseeing a team of 9-10 Account Managers. You will drive client retention, account growth, team performance and service excellence while fostering a culture of accountability, collaboration and continuous improvement.
The successful candidate will be an experienced relationship management, account management or client services leader with a proven ability to develop people, strengthen client partnerships and deliver commercial results. This role leads a team responsible for managing the majority of the organisation's client portfolio and revenue, making it a highly visible and business-critical function.
Key Responsibilities
- You will lead, inspire and develop a team of 9-10 Account Managers, creating a high-performance culture focused on collaboration, accountability and growth.
- You will coach and support team members to maximise client retention, portfolio growth and revenue opportunities while building trust, credibility and strong performance management practices across the team.
- You will develop and implement strategies to strengthen long-term client relationships, maximise account value and identify opportunities for revenue growth within existing portfolios.
- Working closely with clients and internal stakeholders, you will help ensure exceptional service delivery and long-term partnership success.
- A key aspect of the role will involve building strong relationships with senior leaders across the organisation.
- You will provide clear direction, communicate business priorities effectively and help create alignment between client objectives, team performance and wider business goals.
- You will also drive accountability and continuous improvement through effective performance management, succession planning and the use of commercial and operational performance metrics.
About You
We are interested in speaking with candidates who have experience within relationship management, account management, client services, or commercial leadership environments. You may currently be working as a Head of Relationship Management, Head of Account Management, Head of Client Services, Account Management Director, Client Services Director, Senior Relationship Manager, Customer Success Director or Commercial Relationship Manager.
To be successful, you will have proven experience leading high-performing account management, client services or relationship management teams. You will possess strong commercial awareness, excellent stakeholder management skills and a track record of developing strategic client relationships that drive growth and retention. You will be a confident communicator who can influence at all levels, balance strategic thinking with operational delivery and create an environment where people are empowered to perform at their best.
Personal Qualities
You will be a resilient and confident decision-maker with high personal standards and a collaborative approach. You will be an authentic and transparent communicator who is comfortable holding others accountable while providing support, coaching and development. You will thrive in a values-driven environment, enjoy working closely with colleagues and stakeholders, and be passionate about delivering exceptional client experiences while developing high-performing teams.
Why Join?
Fully remote working. Optional access to modern offices near Bank in Central London for those who enjoy occasional face-to-face collaboration. £70,000 - £75,000 salary plus commission and bonus opportunities, pension scheme, annual leave and wellbeing benefits. This is an opportunity to lead an established and high-performing team within a successful organisation that genuinely values its people. You will work closely with senior leaders, support the development of key client relationships and help drive strong commercial and service outcomes within a supportive, collaborative and values-driven environment.
Interview Process
Three-stage interview process including competency-based interviews and a presentation. If you are an experienced relationship management, account management or client services leader looking for a fully remote opportunity with a people-focused organisation, we would love to hear from you. Apply today to be considered.
Head of Relationship Management in London employer: Roeks Avenue
Roeks Avenue Talent offers an exceptional remote working environment that prioritises employee wellbeing and collaboration. With a strong commitment to personal and professional growth, employees are empowered to make impactful contributions while enjoying competitive salaries, commission opportunities, and a supportive culture that values transparency and teamwork. This role provides the chance to lead a high-performing team in a respected organisation, fostering long-term client relationships and driving commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Relationship Management in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Roeks Avenue. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Roeks Avenue before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Relationship Management in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Roeks Avenue:Your cover letter is your chance to shine! Tell us why you want to work at Roeks Avenue specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Roeks Avenue!
How to prepare for a job interview at Roeks Avenue
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
