At a Glance
- Tasks: Lead a high-performing team to manage client relationships and drive revenue growth.
- Company: Join a respected organisation with a people-first culture and commitment to wellbeing.
- Benefits: Enjoy a competitive salary, commission, bonus, pension, and wellbeing benefits.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fully remote role while developing strong client partnerships.
- Qualifications: Experience in relationship management or client services leadership is essential.
This is a fully remote position with no requirement to attend an office. However, for those who enjoy occasional face-to-face collaboration, the organisation has modern offices close to Bank in Central London that employees are welcome to use.
About the Organisation
Roeks Avenue Talent is delighted to be recruiting on behalf of a highly respected and well-established organisation with an outstanding reputation, a passionate and collaborative culture, and a genuine commitment to employee wellbeing. The business has built long-standing client relationships through exceptional service, strong values and a people-first approach. Employees are empowered to make an impact, contribute ideas and work within a supportive, transparent and collaborative environment.
About the Role
We are seeking an experienced Head of Relationship Management to lead a high-performing team responsible for managing the majority of the organisation's client portfolio and revenue. This is a pivotal leadership role overseeing a team of 9-10 Account Managers. You will drive client retention, account growth, team performance and service excellence while fostering a culture of accountability, collaboration and continuous improvement.
The successful candidate will be an experienced relationship management, account management or client services leader with a proven ability to develop people, strengthen client partnerships and deliver commercial results. This role leads a team responsible for managing the majority of the organisation's client portfolio and revenue, making it a highly visible and business-critical function.
Key Responsibilities
- You will lead, inspire and develop a team of 9-10 Account Managers, creating a high-performance culture focused on collaboration, accountability and growth.
- You will coach and support team members to maximise client retention, portfolio growth and revenue opportunities while building trust, credibility and strong performance management practices across the team.
- You will develop and implement strategies to strengthen long-term client relationships, maximise account value and identify opportunities for revenue growth within existing portfolios.
- Working closely with clients and internal stakeholders, you will help ensure exceptional service delivery and long-term partnership success.
- A key aspect of the role will involve building strong relationships with senior leaders across the organisation.
- You will provide clear direction, communicate business priorities effectively and help create alignment between client objectives, team performance and wider business goals.
- You will also drive accountability and continuous improvement through effective performance management, succession planning and the use of commercial and operational performance metrics.
About You
We are interested in speaking with candidates who have experience within relationship management, account management, client services, or commercial leadership environments. You may currently be working as a Head of Relationship Management, Head of Account Management, Head of Client Services, Account Management Director, Client Services Director, Senior Relationship Manager, Customer Success Director or Commercial Relationship Manager.
To be successful, you will have proven experience leading high-performing account management, client services or relationship management teams. You will possess strong commercial awareness, excellent stakeholder management skills and a track record of developing strategic client relationships that drive growth and retention. You will be a confident communicator who can influence at all levels, balance strategic thinking with operational delivery and create an environment where people are empowered to perform at their best.
Personal Qualities
You will be a resilient and confident decision-maker with high personal standards and a collaborative approach. You will be an authentic and transparent communicator who is comfortable holding others accountable while providing support, coaching and development. You will thrive in a values-driven environment, enjoy working closely with colleagues and stakeholders, and be passionate about delivering exceptional client experiences while developing high-performing teams.
Why Join?
Fully remote working. Optional access to modern offices near Bank in Central London for those who enjoy occasional face-to-face collaboration. £70,000 - £75,000 salary plus commission and bonus opportunities, pension scheme, annual leave and wellbeing benefits. This is an opportunity to lead an established and high-performing team within a successful organisation that genuinely values its people. You will work closely with senior leaders, support the development of key client relationships and help drive strong commercial and service outcomes within a supportive, collaborative and values-driven environment.
Interview Process
Three-stage interview process including competency-based interviews and a presentation. If you are an experienced relationship management, account management or client services leader looking for a fully remote opportunity with a people-focused organisation, we would love to hear from you. Apply today to be considered.
Head of Relationship Management in London employer: Roeks Avenue
Roeks Avenue Talent offers an exceptional remote working environment that prioritises employee wellbeing and collaboration. With a strong commitment to personal and professional growth, employees are empowered to make impactful contributions while enjoying competitive salaries, commission opportunities, and a supportive culture that values transparency and teamwork. This role provides the chance to lead a high-performing team in a respected organisation, fostering long-term client relationships and driving commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Relationship Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. A personal introduction can make all the difference when you're aiming for that Head of Relationship Management role.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to client relationships. Show them you understand their values and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to discuss your leadership style and how you've driven team performance in the past. Highlight specific examples of how you've built strong client relationships and achieved growth.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Head of Relationship Management in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Relationship Management. Highlight your experience in leading teams, managing client relationships, and driving growth. We want to see how your skills align with our values and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about relationship management and how you can contribute to our collaborative culture. Be authentic and let your personality come through – we love a good story!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive client retention and account growth. Numbers speak volumes, so if you’ve increased revenue or improved client satisfaction, make sure to include those stats!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Roeks Avenue
✨Know Your Numbers
As a Head of Relationship Management, you'll need to demonstrate your commercial awareness. Be prepared to discuss specific metrics from your previous roles, such as client retention rates and revenue growth. This shows you understand the business side of relationship management.
✨Showcase Your Leadership Style
Since this role involves leading a team, be ready to share examples of how you've inspired and developed others. Talk about your coaching techniques and how you've fostered a high-performance culture in past positions. This will highlight your ability to lead effectively.
✨Prepare for Scenario Questions
Expect competency-based questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to manage difficult client relationships or drive team performance under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Align with Company Values
Research the organisation's values and culture. Be ready to discuss how your personal values align with theirs, especially around collaboration and accountability. This will show that you're not just a fit for the role, but also for the company culture.
