Health Club Duty Manager - Roehampton, London

Reporting to: Health Club Operations Manager

Hours: 40 hours a week on a 7 day rota of varying shift times to include weekends and bank holidays. Candidates will ideally benefit from living near to the club.

Salary: circa £35,080 based on experience

Location: London SW15

Roehampton Club is London’s premier private members multisport club, offering a wide range of sports including golf, tennis, Health Club, squash and a full catering provision, delivered to the highest standards. We also offer Members and their Guests a programme of social events, sports competitions and coaching. Significant investment is being made to enhance the standards across the club with the goal of achieving excellence in all areas. The Club has 5100 members (3700 adults and 1400 juniors).

Job Purpose: The position of Health Club Duty Manager is a pivotal role within the Health Club Team. The individual in this position must be professional at all times; driven to succeed; have limitless enthusiasm; be flexible; willing to embrace change and challenges; and be passionate in delivering a first class facility and service to our members. The Health Club Duty Manager reports to the Health Club Operations Manager and is responsible for the safe and efficient day to day operation of the Health Club, Indoor & Outdoor Pools, Steam room and Sauna, Spa, Gym, Studios and all other activities running within the facility with special care and attention to the operational running of the pool plant rooms.

Key Responsibilities:

• Ensure lifeguard and reception areas are always covered to include daytimes, evenings and weekends.
• Assist in the preparation of lifeguard rotas to ensure optimum cover to maximise member experience whilst keeping costs at a minimum and considering budgets.
• Ensure the Health Club areas meet the necessary standards of hygiene and cleanliness, liaising with the housekeeping team & Manager.
• Ensure safe operation of all machinery within the Health Club.
• Monitor pool chemical levels and manage the plant rooms to ensure the pools are safe and clean for members to use.
• Ensure all daily, weekly, monthly health & safety checks are completed to the highest standard.
• Ensure the smooth operation of all leisure activities, providing guidance and leadership to the departmental staff & supervisors.
• Assist to develop and promote a full programme of activities within the pools, Gym and Studios always mindful of safety of all users, to include Holiday Programmes, ensuring consistent standards and effective co-ordination of these activities.
• Publicise, promote and support all pool, Gym, Studio activities and events.
• Ensure the safe running of all plant rooms, water testing, chemical dosing, back washing procedures in line with health club policies and procedures.
• Contribute to reduce operational costs and ensure the Health Club Pools, Gym and Studios are run as efficiently as possible to reduce energy costs and consumable waste.
• Assist in training and educating employees to work efficiently, effectively and to the required Health and Safety standards.
• Ensure effective communication between all Health Club departments, other Club departments and Club Members.
• Ensure that Roehampton Club’s personnel policies and standards are correctly followed including the reporting of sickness absence, holiday requests, return to work interviews, performance management.
• Provide a management presence which is always visible and available to Members.
• Ensure that employees actively enforce Club Rules and Policies sensibly to maintain a clean, safe and enjoyable environment always.
• Open and close the Health Club depending on shift pattern.

Benefits include:

• Ongoing training and development.
• Career pathway including specific CMAE Club management courses.
• Overtime paid 1.5x when working over weekly contractual hours.
• Staff fund of £550 paid twice yearly after qualifying period.
• 30 days annual leave (including bank holidays plus 2 additional days Life Leave per annum).
• Meal whist on duty.
• Generous company pension after a qualifying period.
• Staff referral scheme.
• Use of Club’s facilities on the working day following qualifying period.
• Staff classes including Tennis, Golf and Art.
• Free onsite parking.
• Death in Service of 4x Salary.
• Employee Assistance Programme and mental health support.
• Staff events.