At a Glance
- Tasks: Manage daily operations of the Health Club, ensuring safety and excellent member experience.
- Company: Roehampton Club, London's premier private members multisport club.
- Benefits: Competitive salary, ongoing training, generous leave, and access to club facilities.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real impact on member satisfaction and club excellence.
- Qualifications: Experience in health club management and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Reporting to: Health Club Operations Manager
Hours: 40 hours a week on a 7 day rota of varying shift times to include weekends and bank holidays. Candidates will ideally benefit from living near to the club.
Salary: circa £35,080 based on experience
Location: London SW15
Roehampton Club is London’s premier private members multisport club, offering a wide range of sports including golf, tennis, Health Club, squash and a full catering provision, delivered to the highest standards. We also offer Members and their Guests a programme of social events, sports competitions and coaching. Significant investment is being made to enhance the standards across the club with the goal of achieving excellence in all areas. The Club has 5100 members (3700 adults and 1400 juniors).
Job Purpose: The position of Health Club Duty Manager is a pivotal role within the Health Club Team. The individual in this position must be professional at all times; driven to succeed; have limitless enthusiasm; be flexible; willing to embrace change and challenges; and be passionate in delivering a first class facility and service to our members. The Health Club Duty Manager reports to the Health Club Operations Manager and is responsible for the safe and efficient day to day operation of the Health Club, Indoor & Outdoor Pools, Steam room and Sauna, Spa, Gym, Studios and all other activities running within the facility with special care and attention to the operational running of the pool plant rooms.
Key Responsibilities:
- Ensure lifeguard and reception areas are always covered to include daytimes, evenings and weekends.
- Assist in the preparation of lifeguard rotas to ensure optimum cover to maximise member experience whilst keeping costs at a minimum and considering budgets.
- Ensure the Health Club areas meet the necessary standards of hygiene and cleanliness, liaising with the housekeeping team & Manager.
- Ensure safe operation of all machinery within the Health Club.
- Monitor pool chemical levels and manage the plant rooms to ensure the pools are safe and clean for members to use.
- Ensure all daily, weekly, monthly health & safety checks are completed to the highest standard.
- Ensure the smooth operation of all leisure activities, providing guidance and leadership to the departmental staff & supervisors.
- Assist to develop and promote a full programme of activities within the pools, Gym and Studios always mindful of safety of all users, to include Holiday Programmes, ensuring consistent standards and effective co-ordination of these activities.
- Publicise, promote and support all pool, Gym, Studio activities and events.
- Ensure the safe running of all plant rooms, water testing, chemical dosing, back washing procedures in line with health club policies and procedures.
- Contribute to reduce operational costs and ensure the Health Club Pools, Gym and Studios are run as efficiently as possible to reduce energy costs and consumable waste.
- Assist in training and educating employees to work efficiently, effectively and to the required Health and Safety standards.
- Ensure effective communication between all Health Club departments, other Club departments and Club Members.
- Ensure that Roehampton Club’s personnel policies and standards are correctly followed including the reporting of sickness absence, holiday requests, return to work interviews, performance management.
- Provide a management presence which is always visible and available to Members.
- Ensure that employees actively enforce Club Rules and Policies sensibly to maintain a clean, safe and enjoyable environment always.
- Open and close the Health Club depending on shift pattern.
Benefits include:
- Ongoing training and development.
- Career pathway including specific CMAE Club management courses.
- Overtime paid 1.5x when working over weekly contractual hours.
- Staff fund of £550 paid twice yearly after qualifying period.
- 30 days annual leave (including bank holidays plus 2 additional days Life Leave per annum).
- Meal whist on duty.
- Generous company pension after a qualifying period.
- Staff referral scheme.
- Use of Club’s facilities on the working day following qualifying period.
- Staff classes including Tennis, Golf and Art.
- Free onsite parking.
- Death in Service of 4x Salary.
- Employee Assistance Programme and mental health support.
- Staff events.
Health Club Duty Manager - Roehampton, London employer: Roehampton Club Ltd
Roehampton Club Ltd offers a dynamic and supportive work environment where employees can thrive in their roles as Banqueting & Events Leads. With a focus on professional development, flexible working hours, and a commitment to enhancing member experiences, this prestigious club in London provides unique opportunities for growth and collaboration within a vibrant community. Join us to be part of a team that values excellence and fosters a culture of teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Duty Manager - Roehampton, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roehampton Club Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roehampton Club Ltd
Don't be shy about reaching out to Roehampton Club Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Health Club Duty Manager - Roehampton, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roehampton Club Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roehampton Club Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!