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- Tasks: Assist in managing banqueting operations and ensure top-notch service at events.
- Company: Join a vibrant club in Roehampton, London, known for its exceptional hospitality.
- Benefits: Enjoy uniform, meals on duty, and convenient parking while you work.
- Why this job: Be part of exciting events and enhance your customer service skills in a dynamic environment.
- Qualifications: Experience in supervisory roles and a passion for delivering excellent customer care.
- Other info: Flexible hours including evenings and weekends, perfect for students looking to gain experience.
The predicted salary is between 13 - 16 £ per hour.
Job Type: Casual (Including Evenings, Weekends & Bank Holidays)
Reporting to: Banqueting/Events Assistant Manager (Banqueting/Events).
Job Purpose: You will assist with the catering operation on a day to day basis and manage the banqueting & set up of events.
Key Responsibilities:
- Supervise the banqueting operation of events, overseeing set ups and dealing with agency staff.
- Assist with the service delivery in the food & beverage areas.
- Co-ordinate daily restaurant bookings.
- Help to ensure that the highest standards of care for Members are provided by improving and maintaining standards of Food & Beverage service throughout the Club.
- Assist with the development and innovation of catering offers throughout the Club to meet the needs and demands of the membership and guests.
- Help to ensure the Club always meets H&S and Food Safety Management requirements.
- Ensuring efficient delivery of any other tasks reasonably requested by the Food & Beverage Manager and Events Manager or other Club senior managers.
Whilst full training will be given, the ideal candidate will possess the following qualifications and competencies:
- Varied experience at supervisor level, in similar high profile, high turnover sites.
- Experience of managing all aspects of staff; including permanent, casual, and seasonal staff contracts.
- Exceptional customer care skills including respecting internal and external customers.
- Able to demonstrate an understanding of the factors affecting commercial performance and results together with experience of a broad range of commercial F&B products and service.
- Understanding of stock control and EPOS systems.
- Understanding of P&L management and control and IT skills.
- Excellent communicator, both verbal and written.
- Can deal with complaints where appropriate and refer these to senior managers when necessary.
- Calm under pressure and have a positive attitude.
- Attention to detail.
- Proven ability to motivate and manage a catering team.
Desirable but not essential:
- The relevant catering qualifications, i.e., HND/Degree or equivalent in hospitality and catering management.
- Intermediate food and hygiene qualifications and Level 3 food safety and able to demonstrate an in-depth knowledge of both Health & Safety and food hygiene.
Benefits include: uniform and meals while on duty, parking on site.
To apply send a CV and covering letter detailing how you meet the criteria for the role by clicking 'Apply'.
The above job description is not exhaustive, and you may be required to carry out other tasks, as specified by the Club that are outside the content of your job description on occasion.
Casual Banqueting & Events Assistant - Roehampton, London employer: Roehampton Club Ltd
Contact Detail:
Roehampton Club Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Banqueting & Events Assistant - Roehampton, London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. The more you put yourself out there, the better your chances of landing that perfect gig.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to banqueting and events. Think about how you’d handle tricky situations or complaints. Show them you’re calm under pressure and ready to shine!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar. Plus, who doesn’t love a bit of gratitude?
We think you need these skills to ace Casual Banqueting & Events Assistant - Roehampton, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Casual Banqueting & Events Assistant. Highlight any relevant experience in catering or events, and don’t forget to mention your customer care skills – they’re super important for us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your experience aligns with our needs. Be specific about your past roles and how they’ve prepared you for this position. We love a personal touch!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and free of errors. We want to see your ability to communicate effectively right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Roehampton Club Ltd
✨Know Your Banqueting Basics
Before the interview, brush up on your knowledge of banqueting operations and event management. Familiarise yourself with common catering practices and the specific requirements of the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Care Skills
Since exceptional customer care is key for this role, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled complaints or difficult situations, as this will demonstrate your ability to maintain high standards under pressure.
✨Be Ready to Discuss Team Management
As a Casual Banqueting & Events Assistant, you'll be supervising staff. Be prepared to talk about your experience managing teams, including casual and seasonal staff. Highlight any strategies you've used to motivate your team and ensure smooth operations during busy events.
✨Understand Health & Safety Regulations
Familiarise yourself with health and safety regulations relevant to food and beverage service. Be ready to discuss how you ensure compliance in your previous roles. This shows that you take safety seriously and are capable of maintaining high standards in a busy environment.
