Project Manager (Customer Success) in Penarth

Responsibilities

• Able to coach and develop team members to handle responsibilities with agility and a positive mindset.
• Able to identify and manage the direct costs associated with the project through careful tracking, documentation, and proper authorisations.
• Able to identify and use all available information and data for scoping ROECNY's unique business position in the industry to offer products and services that clients will demand.
• Able to handle the end-to-end actions of a new project business case, covering the requirements of the clients, including initial identification of the need, analysing options, evaluating risks and financials, and structuring the case for stakeholder approval.
• Able to use a structured project management approach to ensure timely achievement of the requirements under each project milestone.
• Able to perform gap analysis at every milestone of the digital banking solution development to ensure identified gaps are addressed.
• Able to anticipate IT-related risks for digital payment solution projects and manage these risks through proper setup and implementation of procedures and controls.
• Able to ensure all terms and conditions are agreed upon with the project's suppliers within a legally binding contract.
• Able to communicate using various techniques all visual presentations of the ROECNY digital payment solution required by the client.
• Able to resolve issues using innovative design approaches during the ROECNY digital payment solution setup for clients.
• Able to screen the industry and review available innovations using a SWOT analysis to identify areas for improvement in ROECNY's digital banking solution.
• Able to assess potential areas of development of the ROECNY digital banking solution in line with new client requirements.
• Able to communicate effectively with both internal and external stakeholders to resolve issues.
• Able to utilise resources well and ensure they are allocated to every identified milestone within the overall project management plan.
• Able to devise a solution architecture and blueprint for the development of the digital banking solution for clients.
• Understand all expectations of ROECNY's various stakeholders and incorporate them into the digital banking solution for clients.
• Able to devise action plans to develop the digital banking solution for clients.

Job Requirements

• Industry Experience: Prior experience in market development within the financial industry and access to key client resources are highly preferred.
• Communication and Coordination Skills: Strong communication and interpersonal skills, with an agile mindset, proactive attitude, and enthusiasm for teamwork.
• Market Development and Client Management: Demonstrated ability in market development and client relationship management, with a collaborative spirit.
• Technical Proficiency: Familiarity with Microsoft Office tools and internet-based communication platforms for efficient work processes.
• Digital Marketing Expertise: In-depth understanding of new media marketing platforms, including social media, short videos, live streaming, and e-commerce models. Knowledge of internet marketing strategies is a plus.
• Licence Requirement: Possesses a relevant financial representative licence recognised by the Monetary Authority of Singapore or equivalent regulatory authority.
• Willingness to Travel: Ability and willingness to undertake frequent and long-term business travel as required.

What We Offer

• Competitive Salary: Attractive compensation package based on experience and qualifications.
• Career Growth: Opportunities for professional development in a fast-growing digital banking environment.
• Innovative Work Environment: Be part of a forward-thinking team shaping the future of digital finance.
• Comprehensive Benefits: Including but not limited to medical insurance, annual leave, and performance-based bonuses.