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- Tasks: Lead front-of-house operations and ensure a world-class guest experience.
- Company: Join Roe, a creative dining spot by the team behind Fallow restaurant.
- Benefits: Enjoy competitive pay, discounts, career growth, and fun staff events.
- Why this job: Be part of a dynamic team focused on exceptional service and personal development.
- Qualifications: Previous experience in hospitality leadership and strong customer service skills required.
- Other info: Diversity and inclusion are at our core; everyone is welcome to thrive here.
The predicted salary is between 30000 - 42000 £ per year.
Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe's dishes will showcase underused and underappreciated produce.
As an Assistant Reception Manager at Roe, you will play a crucial role in ensuring smooth front-of-house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure.
Key responsibilities:- Assist in overseeing reception operations, ensuring a seamless and world-class guest experience.
- Support, train, and mentor the reception team, maintaining the highest standards of service.
- Manage reservations, seating arrangements, and guest flow to optimize efficiency.
- Handle VIP guests and high-profile clientele with discretion and professionalism.
- Quickly and effectively resolve guest concerns, ensuring total satisfaction.
- Work closely with the Reception Manager and front-of-house teams to refine and enhance operational procedures.
- Maintain a professional, organized, and welcoming reception area.
- Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high-end, fast-paced hospitality environment.
- Strong leadership skills with a passion for delivering an exceptional guest experience.
- Excellent organizational, multitasking, and problem-solving abilities.
- Impeccable customer service and communication skills.
- A proactive, solution-driven approach with a keen eye for operational improvements.
- The ability to remain calm and composed under pressure.
- Proficient in utilizing the Seven Rooms booking system.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one years employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Assistant Reception Manager employer: Roe
Contact Detail:
Roe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Familiarise yourself with the Seven Rooms booking system, as proficiency in this software is crucial for the role. Consider reaching out to current or former employees to gain insights on how they effectively manage reservations and guest flow.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've trained or mentored team members in previous roles. Highlighting your ability to enhance team performance will resonate well with the hiring managers.
✨Tip Number 3
Research Roe's dining ethos and menu offerings to demonstrate your passion for British ingredients and sustainable practices during your interview. This knowledge will show that you align with their values and are genuinely interested in the role.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations and resolve guest concerns effectively. Providing concrete examples will illustrate your problem-solving abilities and commitment to exceptional customer service.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles like Assistant Reception Manager or Senior Receptionist. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Roe's ethos. Mention how your previous experiences align with the responsibilities of the role and how you can contribute to maintaining exceptional service standards.
Highlight Relevant Skills: In your application, focus on key skills such as organisational abilities, problem-solving, and customer service excellence. Provide examples of how you've successfully managed reservations or handled VIP guests in past roles.
Showcase Your Knowledge of the Company: Demonstrate your knowledge of Roe and its commitment to quality dining and guest experience. Mention any familiarity with the Seven Rooms booking system, as well as your enthusiasm for working in a fast-paced, high-end environment.
How to prepare for a job interview at Roe
✨Showcase Your Leadership Skills
As an Assistant Reception Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully led a team in the past, focusing on your approach to training and mentoring staff.
✨Highlight Your Customer Service Experience
Exceptional customer service is key in this role. Discuss specific instances where you've gone above and beyond to ensure guest satisfaction, especially with VIPs or high-profile clients.
✨Familiarise Yourself with the Seven Rooms System
Since proficiency in the Seven Rooms booking system is essential, make sure you understand its functionalities. If possible, mention any previous experience with similar reservation systems to show your adaptability.
✨Demonstrate Problem-Solving Skills
The ability to resolve guest concerns quickly is crucial. Prepare to discuss challenges you've faced in previous roles and how you effectively addressed them, showcasing your proactive and solution-driven mindset.
