At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a top-notch spa experience.
- Company: Join the vibrant team at Roe Valley Resort, known for its friendly atmosphere.
- Benefits: Earn £13.02 per hour with flexible shifts and a fun work environment.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Be part of a dynamic team that values customer service and guest satisfaction.
- Qualifications: Customer-facing experience and a passion for beauty and wellness are essential.
The predicted salary is between 27000 - 28000 £ per year.
As a Leisure Receptionist/Attendant, you will focus on maintaining the Spa front‑of‑house systems and procedures, maximising sales, and ensuring high customer service standards are always maintained as well as making sure the changing areas are clean, stocked, and tidy for the arrival of our Spa guests. We pride ourselves on delivering a very high level of customer care, knowledge, and a friendly attitude. We strive to ensure all guest experiences are seamless and guest expectations are met with excellent customer service.
Job Description
- Reception & Administration
- Managing bookings and reservations through the Leisure and Spa booking systems ensuring accuracy at all times.
- Welcoming guests and members to the Leisure Club and Spa in a friendly and professional manner.
- Dealing with guest queries and ensuring the guest experience is seamless from arrival to departure.
- Handling all client enquiries via phone, email, online platforms, and face‑to‑face.
- Processing payments, producing invoices, and handling monies accurately.
- Maintaining a strong knowledge of all resort services, facilities, treatments, and activities in order to assist guests effectively.
- Identifying and maximising sales opportunities, including spa treatments, memberships, and retail products.
- Supporting the promotion of leisure and spa services where appropriate.
- Leisure Attendant Duties
- Assisting with the smooth running of the Leisure facilities during each shift.
- Ensuring changing areas, spa reception areas, and leisure spaces are clean, stocked, safe, and well presented at all times.
- Carrying out routine cleaning, tidying, and replenishment duties across leisure and spa areas as required.
- Assisting spa guests throughout their journey, including directing or escorting guests to treatment areas where required.
- Supporting the preparation of laundry, robes, towels, and changing facilities for guest use.
- Monitoring and maintaining the presentation and cleanliness of leisure areas throughout the day.
- Guest Experience & Retail
- Promoting and assisting with the sale of retail products available within the spa and leisure areas.
- Providing basic product knowledge to guests and assisting with retail enquiries.
- Supporting the team in delivering a high‑quality leisure and spa experience for all visitors.
- Facilities & Supervision
- Assisting in the supervision and safe operation of leisure facilities, including family and recreational areas such as the children’s arcade where required.
- Supporting the team in managing guest flow within the leisure areas to ensure a safe and enjoyable environment for all guests and members.
- Ensuring all health and safety procedures are followed and that any issues are reported promptly.
- Team Support
- Working closely with the Leisure, treatments and wider Resort teams to support daily operations.
- Carrying out front and back‑of‑house procedures as per the daily checklists.
- Assisting with general operational duties as required to support the smooth running of the department.
- Undertaking additional duties as reasonably requested by management.
The Person
Essential Criteria
- At least 6 months’ experience working in a dynamic environment in a customer‑facing role.
- Proven experience of multi‑tasking various job duties in a fast‑paced environment.
- A good customer service background.
- Confident administrative and IT skills to include Word and Excel.
- Have a keen interest in beauty, fitness, or the well‑being industry.
- Strong interpersonal and communication skills.
- Warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach and be available to work weekdays and weekends.
- Experience or an interest in the hospitality industry.
Desirable Criteria
- Previous experience working as a Receptionist.
- Previous experience working in a spa environment.
- Experience or an interest in the hospitality industry.
- Sales Experience.
We reserve the right to enhance the criteria to aid shortlisting and, in the event that we receive large numbers of applications, only those that are shortlisted will be contacted.
Leisure Receptionist/ Attendant – Roe Valley Resort in Limavady employer: Roe Valley Resort
At Roe Valley Resort, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and development. As a Leisure Receptionist/Attendant, you will enjoy competitive pay, flexible working hours, and the opportunity to be part of a dedicated team committed to delivering exceptional customer service in a stunning resort environment. Join us to enhance your skills in the hospitality industry while contributing to memorable guest experiences in a beautiful location.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Receptionist/ Attendant – Roe Valley Resort in Limavady
✨Tip Number 1
Get to know the Roe Valley Resort inside out! Familiarise yourself with their services, facilities, and any special offers. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios. Being able to demonstrate your ability to create a seamless experience will definitely impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insider tips or even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new roles that pop up at Roe Valley Resort.
We think you need these skills to ace Leisure Receptionist/ Attendant – Roe Valley Resort in Limavady
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We love candidates who can demonstrate their ability to provide excellent service, so share specific examples of how you've gone above and beyond for customers.
Tailor Your Application:Take a moment to customise your application for the Leisure Receptionist/Attendant role. Mention your interest in the beauty, fitness, or well-being industry, and how your skills align with what we're looking for at Roe Valley Resort.
Be Professional Yet Friendly:Since this role is all about creating a warm atmosphere for our guests, let your personality shine through in your application. Use a friendly tone while maintaining professionalism to show us you’re a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Roe Valley Resort
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Leisure Receptionist/Attendant role. Familiarise yourself with the job description and think about how your experience aligns with the responsibilities, like managing bookings and ensuring high customer service standards.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer care, be ready to share specific examples of how you've delivered great service in the past. Think about times when you went above and beyond for a customer or handled a tricky situation with grace.
✨Dress to Impress
As a Leisure Receptionist/Attendant, you'll be the first point of contact for guests, so make sure you present yourself well. Dress smartly and maintain a friendly, approachable demeanour during the interview to reflect the warm atmosphere of the Roe Valley Resort.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the resort. Ask about team dynamics, training opportunities, or how they ensure a seamless guest experience. This will demonstrate your enthusiasm and commitment to the position.
