At a Glance
- Tasks: Lead the reception team, manage reservations, and create a welcoming atmosphere for guests.
- Company: Award-winning restaurant Fallow, known for its sustainable culinary creativity.
- Benefits: Competitive salary, career growth, discounts, and wellbeing initiatives.
- Other info: Opportunities for professional development and fun team socials.
- Why this job: Join a passionate team and shape exceptional dining experiences in a vibrant environment.
- Qualifications: Experience in hospitality leadership, excellent customer service, and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’.
As a Senior Receptionist at Fallow, you will take charge of reservations, guest coordination, and front‑of‑house operations while mentoring junior team members. Your warm and professional demeanour will set the tone for an exceptional dining experience, ensuring efficiency and excellence in service.
Key responsibilities- Oversee and manage the reception team, ensuring smooth guest arrivals and departures.
- Handle reservations, seating arrangements, and guest flow to optimize the dining experience.
- Train and mentor junior receptionists, maintaining high standards of service.
- Manage phone and email inquiries, assisting with bookings and special requests.
- Work closely with front‑of‑house and management teams to ensure seamless operations.
- Maintain an organized and welcoming reception area.
- Previous experience as a Senior Receptionist or in a similar leadership role within hospitality.
- Exceptional customer service, communication, and organizational skills.
- Ability to multitask and remain calm under pressure.
- A team player with leadership qualities and a proactive attitude.
- Strong attention to detail and problem‑solving skills.
- Proficient in utilizing the Seven Rooms booking system.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year’s employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop‑up night.
At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well‑known to be beneficial for our company and, consequently, career advancement.
Senior Receptionist employer: Roe Restaurant
Fallow is an exceptional employer that champions a vibrant work culture where culinary creativity meets hospitality excellence. Located in the heart of St James’s market, we offer competitive salaries, extensive career progression opportunities, and a commitment to employee wellbeing through continuous learning initiatives and team-building events. Join us to be part of a diverse and inclusive environment that not only values your contributions but also encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fallow's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently, especially how they relate to managing a reception team and providing top-notch customer service.
✨Tip Number 3
Show off your personality! Fallow values warmth and professionalism, so let your character shine through during the interview. Share stories that highlight your leadership skills and how you've handled guest interactions in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Senior Receptionist position!
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and engaging tone can set you apart from the crowd.
Tailor Your Experience:Make sure to highlight your relevant experience as a Senior Receptionist or in similar roles. We’re looking for specific examples of how you've managed reservations, trained team members, or handled guest inquiries. Tailoring your application to our needs shows us you’re serious about joining the Fallow family.
Be Detail-Oriented:Attention to detail is key in our industry! Double-check your application for any typos or errors before hitting send. A polished application reflects your professionalism and sets the right tone for your potential role with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Fallow and what we stand for!
How to prepare for a job interview at Roe Restaurant
✨Know the Company Inside Out
Before your interview, make sure you research Fallow thoroughly. Understand their ethos, values, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Senior Receptionist, you'll be mentoring junior team members. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure environments. Use specific examples to illustrate your ability to lead and inspire others.
✨Demonstrate Exceptional Customer Service
Fallow prides itself on providing an exceptional dining experience. Think of scenarios where you've gone above and beyond for a guest or resolved a difficult situation. Highlight your customer service skills and how they can contribute to maintaining Fallow's high standards.
✨Be Ready to Discuss Problem-Solving
In the fast-paced world of hospitality, challenges are inevitable. Prepare to share examples of how you've tackled problems in the past, especially in reception or front-of-house roles. This will show your potential employers that you can remain calm under pressure and find effective solutions.
