At a Glance
- Tasks: Welcome guests with a smile, manage reservations, and ensure a smooth dining experience.
- Company: Exciting new restaurant FOWL, celebrating the nation's favourite bird with a unique menu.
- Benefits: Competitive pay, career growth, discounts, and fun team events.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Join a vibrant team and be part of an innovative dining experience.
- Qualifications: Previous hospitality experience and excellent customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Following a successful pop-up, chef owners Jack Croft and Will Murray officially launched FOWL in October 2023, which can be found just around the corner from their flagship restaurant Fallow St. James’s. FOWL restaurant celebrates the nation’s favourite bird through an all-in, beak-to-feet menu concept, with the addition of monthly specials brought to you in collaboration with an epic line up of foodie icons! Offering both indoor and outside dining, FOWL is open for Lunch, Dinner & Cocktails.
As a Receptionist, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front‑of‑house team to maximize guest satisfaction and table occupancy.
Key responsibilities- Greet guests with a warm and professional demeanour, ensuring a positive first impression.
- Manage reservations, seating arrangements, and guest flow to optimize the dining experience.
- Handle phone and email inquiries, providing accurate information and assisting with bookings.
- Work closely with the front‑of‑house and management team to ensure seamless service.
- Maintain an organized and efficient reception area.
- Assist with special requests and accommodate guest needs whenever possible.
- Previous experience as a Receptionist or Host in a high‑quality hospitality environment.
- Exceptional customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- A team player with a positive and proactive attitude.
- Proficient in utilizing the Seven Rooms booking system.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year’s employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop‑up night.
At FOWL, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well‑known to be beneficial for our company and, consequently, career advancement.
Receptionist Fowl London Full time / Part time Competitive industry pay employer: Roe Restaurant
FOWL is an exceptional employer that prioritises a warm and inclusive work culture, offering competitive pay and numerous benefits such as career progression opportunities, continuous learning programmes, and generous staff discounts. Located in the vibrant St. James’s area, employees enjoy a dynamic environment where they can thrive, participate in exciting team socials, and even organise their own professional pop-up nights, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Fowl London Full time / Part time Competitive industry pay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roe Restaurant. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roe Restaurant
Don't be shy about reaching out to Roe Restaurant directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist Fowl London Full time / Part time Competitive industry pay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roe Restaurant and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roe Restaurant
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
