At a Glance
- Tasks: Ensure smooth front-of-house operations and deliver exceptional guest experiences.
- Company: Award-winning restaurant known for its sustainable culinary creativity.
- Benefits: Competitive salary, career progression, discounts, and wellbeing initiatives.
- Other info: Dynamic environment with opportunities for professional growth and team socials.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in high-end hospitality and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’.
As an Assistant Reception Manager at Fallow, you will play a crucial role in ensuring smooth front‑of‑house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure.
Key responsibilities- Assist in overseeing reception operations, ensuring a seamless and world‑class guest experience.
- Support, train, and mentor the reception team, maintaining the highest standards of service.
- Manage reservations, seating arrangements, and guest flow to optimize efficiency.
- Handle VIP guests and high‑profile clientele with discretion and professionalism.
- Quickly and effectively resolve guest concerns, ensuring total satisfaction.
- Work closely with the Reception Manager and front‑of‑house teams to refine and enhance operational procedures.
- Maintain a professional, organized, and welcoming reception area.
- Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high‑end, fast‑paced hospitality environment.
- Strong leadership skills with a passion for delivering an exceptional guest experience.
- Excellent organizational, multitasking, and problem‑solving abilities.
- Impeccable customer service and communication skills.
- A proactive, solution‑driven approach with a keen eye for operational improvements.
- The ability to remain calm and composed under pressure.
- Proficient in utilizing the Seven Rooms booking system.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year’s employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop‑up night.
At FALLOW, we’re passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well‑known to be beneficial for our company and, consequently, career advancement.
Assistant Reception Manager in London employer: Roe Restaurant
Fallow is an exceptional employer that champions a vibrant work culture where culinary creativity meets hospitality excellence. Located in the heart of St James’s market, employees benefit from competitive salaries, extensive career progression opportunities, and a commitment to continuous learning, all while enjoying unique perks such as staff discounts and the chance to host professional pop-up events. With a focus on diversity and inclusion, Fallow ensures that every team member can thrive and contribute to a world-class guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Fallow or similar venues. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Show off your personality during interviews! Fallow values creativity and passion, so let your enthusiasm for hospitality shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle VIP guests or resolve guest concerns. Practising these scenarios will help you feel confident and ready to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fallow team!
We think you need these skills to ace Assistant Reception Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our values at Fallow, so share specific examples of how you've delivered exceptional guest experiences in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Reception Manager role. Highlight relevant skills and experiences that match the job description, especially your leadership abilities and experience in high-end environments. We appreciate a personal touch!
Be Professional Yet Approachable:While we want you to be professional in your application, don’t forget to let your personality shine through! We’re looking for someone who can connect with guests and team members alike, so a friendly tone can go a long way in your written communication.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Fallow family!
How to prepare for a job interview at Roe Restaurant
✨Know Your Stuff
Before the interview, make sure you’re familiar with Fallow’s ethos and recent achievements. Brush up on their awards and what makes them stand out in the hospitality scene. This shows genuine interest and helps you connect your experience to their values.
✨Showcase Your Leadership Skills
As an Assistant Reception Manager, you'll need to demonstrate strong leadership. Prepare examples from your past roles where you’ve successfully trained or mentored a team. Highlight how you maintained high service standards and resolved issues effectively.
✨Master the Guest Experience
Think about how you can enhance the guest journey. Be ready to discuss specific strategies you've implemented in previous roles to improve guest satisfaction. This could include handling VIP guests or streamlining reservations—anything that showcases your proactive approach.
✨Stay Calm Under Pressure
Fallow operates in a fast-paced environment, so be prepared to discuss how you handle stressful situations. Share examples of when you remained composed and found solutions quickly, as this will reassure them of your ability to thrive in their dynamic setting.
