At a Glance
- Tasks: Lead front-of-house operations and ensure a world-class guest experience.
- Company: Award-winning luxury dining restaurant with a focus on sustainability.
- Benefits: Competitive salary, career progression, discounts, and wellbeing initiatives.
- Other info: Dynamic environment with opportunities for professional growth and team socials.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in high-end hospitality and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’.
As an Assistant Reception Manager at Fallow, you will play a crucial role in ensuring smooth front-of-house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure.
Key responsibilities:- Assist in overseeing reception operations, ensuring a seamless and world-class guest experience.
- Support, train, and mentor the reception team, maintaining the highest standards of service.
- Manage reservations, seating arrangements, and guest flow to optimize efficiency.
- Handle VIP guests and high-profile clientele with discretion and professionalism.
- Quickly and effectively resolve guest concerns, ensuring total satisfaction.
- Work closely with the Reception Manager and front-of-house teams to refine and enhance operational procedures.
- Maintain a professional, organized, and welcoming reception area.
- Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high-end, fast-paced hospitality environment.
- Strong leadership skills with a passion for delivering an exceptional guest experience.
- Excellent organizational, multitasking, and problem-solving abilities.
- Impeccable customer service and communication skills.
- A proactive, solution-driven approach with a keen eye for operational improvements.
- The ability to remain calm and composed under pressure.
- Proficient in utilizing the Seven Rooms booking system.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year’s employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Front-of-House Leader (Reception) – Luxury Dining employer: Roe Restaurant
Fallow is an exceptional employer that champions a vibrant work culture where culinary creativity meets outstanding hospitality. Located in the heart of St James’s market, employees benefit from competitive salaries, extensive career progression opportunities, and a commitment to continuous learning, including access to prestigious courses. With a focus on wellbeing initiatives, team socials, and a diverse, inclusive environment, Fallow ensures that every team member can thrive while delivering memorable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House Leader (Reception) – Luxury Dining
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local restaurants to chat with staff. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've handled challenges. This is your chance to stand out from the crowd!
✨Tip Number 3
Research, research, research! Before any interview, dive deep into Fallow’s values, menu, and recent achievements. This will not only impress your interviewers but also help you tailor your answers to fit their culture.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested in being part of the Fallow team. Plus, it gives us a chance to see your application in the best light possible. Don’t miss out on that opportunity!
We think you need these skills to ace Front-of-House Leader (Reception) – Luxury Dining
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating exceptional guest experiences and how you can contribute to our team at Fallow.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front-of-House Leader role. Highlight relevant experience, especially in high-end environments, and showcase your leadership skills. We appreciate a personal touch!
Be Clear and Concise:Keep your application straightforward and to the point. We value clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Fallow family!
How to prepare for a job interview at Roe Restaurant
✨Know Your Stuff
Before the interview, make sure you research Fallow thoroughly. Understand their ethos, awards, and what makes them stand out in the luxury dining scene. This will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a potential Front-of-House Leader, it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully trained or mentored a team, handled difficult situations, or improved service standards. Be ready to discuss how you can bring that expertise to Fallow.
✨Master the Guest Experience
Fallow prides itself on exceptional guest experiences. Think about how you would enhance the guest journey from arrival to departure. Be prepared to share specific strategies or ideas during the interview that show your proactive approach to guest satisfaction.
✨Stay Calm Under Pressure
In a fast-paced environment like Fallow, staying composed is key. Prepare for situational questions that test your problem-solving skills and ability to handle stress. Share examples of how you've managed high-pressure situations in the past, ensuring you highlight your calm and collected nature.
