At a Glance
- Tasks: Lead the reception team, manage reservations, and create a welcoming atmosphere for guests.
- Company: Award-winning restaurant known for its sustainable culinary creativity and exceptional hospitality.
- Benefits: Competitive salary, career growth, discounts, and wellbeing initiatives.
- Other info: Enjoy staff meals, social events, and opportunities for professional development.
- Why this job: Join a passionate team and make a real impact on guest experiences in a vibrant environment.
- Qualifications: Experience in hospitality leadership, excellent communication skills, and a proactive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’.
As a Senior Receptionist at Fallow, you will take charge of reservations, guest coordination, and front‑of‑house operations while mentoring junior team members. Your warm and professional demeanour will set the tone for an exceptional dining experience, ensuring efficiency and excellence in service.
Key responsibilities:- Oversee and manage the reception team, ensuring smooth guest arrivals and departures.
- Handle reservations, seating arrangements, and guest flow to optimize the dining experience.
- Train and mentor junior receptionists, maintaining high standards of service.
- Manage phone and email inquiries, assisting with bookings and special requests.
- Work closely with front‑of‑house and management teams to ensure seamless operations.
- Maintain an organized and welcoming reception area.
- Previous experience as a Senior Receptionist or in a similar leadership role within hospitality.
- Exceptional customer service, communication, and organizational skills.
- Ability to multitask and remain calm under pressure.
- A team player with leadership qualities and a proactive attitude.
- Strong attention to detail and problem‑solving skills.
- Proficient in utilizing the Seven Rooms booking system.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year’s employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop‑up night.
At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well‑known to be beneficial for our company and, consequently, career advancement.
Senior Receptionist in City of Westminster employer: Roe Restaurant
Fallow is an exceptional employer that champions a vibrant work culture where culinary creativity meets hospitality excellence. Located in the heart of St James’s market, employees benefit from competitive salaries, extensive career progression opportunities, and a commitment to continuous learning, all while enjoying unique perks such as generous discounts and team socials. With a focus on diversity and inclusion, Fallow ensures that every team member can thrive and contribute to an award-winning dining experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Receptionist role.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios you might face as a Senior Receptionist. We suggest role-playing with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team or during an interview, let your warm and professional demeanour shine through. We want to see how you can set the tone for an exceptional dining experience at Fallow.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how it aligns with our values at Fallow.
Tailor Your Experience:Make sure to highlight your previous experience as a Senior Receptionist or in a similar role. We’re looking for specific examples of how you've managed teams and enhanced guest experiences, so tailor your application to reflect that.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fallow!
How to prepare for a job interview at Roe Restaurant
✨Know Your Stuff
Before the interview, make sure you’re familiar with Fallow’s ethos and their approach to hospitality. Research their menu, awards, and any recent news. This will not only show your genuine interest but also help you connect your experience to their values.
✨Showcase Your Leadership Skills
As a Senior Receptionist, you'll be expected to mentor junior team members. Prepare examples from your past roles where you've successfully led a team or improved service standards. Highlighting these experiences will demonstrate your capability to manage and inspire others.
✨Practice Your Customer Service Scenarios
Expect questions about handling difficult guests or managing busy periods. Think of specific situations where you’ve excelled in customer service. Practising these scenarios will help you articulate your problem-solving skills and calm demeanour under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics, training opportunities, or how they measure success in the reception area. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
