Restaurant Manager in City of Westminster

About Fallow
We started as a pop‑up in 2019 and never looked back. Now we’re an award‑winning restaurant in St James’s Market, part of a group with B Corp certification, a Michelin Bib Gourmand, and 1M+ YouTube subscribers. Our style is bold, seasonal cooking with a zero‑waste mindset – from nose‑to‑tail butchery to root‑to‑stem veg. We’re ambitious, creative, and serious about sustainability, yet we keep the vibe fun, fast‑paced, and full of energy. We’ve been named Sustainable Restaurant of the Year, raised thousands for charity, and built a loyal community of guests and staff. At Fallow, you don’t just work in hospitality – you help shape its future.

Role Overview
We are seeking a highly organised, people‑focused, and proactive Hospitality HR Assistant to support the day‑to‑day HR operations across our growing restaurant group. Working closely with the Recruitment Manager, Learning & Development Manager, and Group Head of HR & People, you will play a key role in delivering an exceptional employee experience throughout the employee lifecycle.

Key Responsibilities

• Recruitment Support
  • Assist with the end‑to‑end recruitment process across all restaurant locations.
  • Post vacancies on recruitment platforms and social media channels.
  • Screen applications and coordinate interviews.
  • Schedule interviews and communicate with candidates.
  • Prepare offer letters and employment contracts.
  • Support onboarding processes for new starters.
  • Maintain candidate and recruitment records.
  • Assist with recruitment events, job fairs, and open days.
• Learning & Development Support
  • Coordinate training sessions, workshops, and induction programmes.
  • Manage training calendars and attendance records.
  • Track completion of mandatory training requirements.
  • Maintain employee training records and development plans.
  • Support the administration of apprenticeship and development programmes.
  • Prepare training materials and resources when required.
  • Assist in gathering feedback and reporting on training effectiveness.
• HR Administration & Employee Lifecycle
  • Maintain accurate employee records and HR databases.
  • Support onboarding, probation reviews, promotions, and offboarding processes.
  • Prepare HR documentation including contracts, letters, and policy acknowledgements.
  • Monitor right‑to‑work documentation and employee compliance records.
  • Assist with absence, holiday, and employee data tracking.
  • Support payroll administration by ensuring employee information is accurate and up‑to‑date.
  • Ensure HR files and systems remain compliant with data protection requirements.
• Employee Engagement & Culture
  • Assist in organising employee engagement initiatives and recognition programmes.
  • Support company events, team celebrations, and wellbeing activities.
  • Help promote company values and a positive workplace culture.
  • Act as a friendly and approachable first point of contact for HR‑related queries.
• Compliance & Best Practice
  • Ensure compliance with employment legislation and company policies.
  • Support HR audits and compliance checks.
  • Assist in updating employee handbooks, policies, and procedures.
  • Maintain confidentiality when handling sensitive employee information.

Skills & Experience

• Previous administrative experience, ideally within hospitality, retail, or HR.
• Strong organisational and time‑management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple priorities in a fast‑paced environment.
• Professional, approachable, and confidential in handling sensitive information.
• Previous experience in an HR or recruitment support role.
• Hospitality industry experience.
• Knowledge of UK employment law and HR practices.
• Experience using HRIS, recruitment, or learning management systems.
• CIPD Level 3 qualification or working towards one.

Personal Attributes

• Passionate about people and hospitality.
• Positive, proactive, and solutions‑focused.
• Strong interpersonal skills with the ability to build relationships at all levels.
• Flexible and willing to support operational teams when required.

Benefits

• Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
• Reward and recognition schemes.
• Free welcome lunch for you and a guest.
• 50% restaurant discounts across the group.
• 25% Friends and Family discounts.
• 50% discount on company retail.
• Supplier trips, staff parties and team socials.
• Increased holiday entitlement after three years employment.
• Enhanced parental leave (after one year’s employment).
• Sabbaticals (after three years employment).
• Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop‑up night.

Equal Opportunity Statement
At FALLOW, we are passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well‑known to be beneficial for our company and, consequently, for career advancement.