At a Glance
- Tasks: Welcome guests with a smile and manage reservations for a smooth dining experience.
- Company: Join a vibrant hospitality team at FOWL, known for its inclusive culture.
- Benefits: Enjoy competitive pay, career growth, discounts, and fun staff events.
- Other info: Opportunities for professional development and a supportive team environment.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Previous reception or host experience and excellent customer service skills.
The predicted salary is between 22000 - 26000 £ per year.
As a Receptionist, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front‑of‑house team to maximize guest satisfaction and table occupancy.
Key Responsibilities
- Greet guests with a warm and professional demeanour, ensuring a positive first impression.
- Manage reservations, seating arrangements, and guest flow to optimize the dining experience.
- Handle phone and email inquiries, providing accurate information and assisting with bookings.
- Work closely with the front‑of‑house and management team to ensure seamless service.
- Maintain an organized and efficient reception area.
- Assist with special requests and accommodate guest needs whenever possible.
About you
- Previous experience as a Receptionist or Host in a high‑quality hospitality environment.
- Exceptional customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- A team player with a positive and proactive attitude.
- Proficient in utilizing the Seven Rooms booking system.
Benefits
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year’s employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop‑up night.
At FOWL, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well‑known to be beneficial for our company and, consequently, career advancement.
Receptionist in City of Westminster employer: Roe Restaurant
At FOWL, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises inclusivity and personal growth. As a Receptionist, you will enjoy competitive salaries, extensive career progression opportunities, and a range of wellbeing initiatives, all while being part of a supportive team dedicated to delivering outstanding guest experiences. With unique perks like supplier trips, staff parties, and the chance to host your own pop-up night, FOWL is committed to ensuring that every employee feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Greet everyone with a warm smile and a friendly attitude. Remember, you're not just showcasing your skills; you're also showing them how you'd interact with guests.
✨Tip Number 2
Be prepared to chat about your previous experience in hospitality. Think of specific examples where you went above and beyond for a guest. This will help us see how you can contribute to our team and enhance the guest experience.
✨Tip Number 3
Show off your organisational skills during the interview! Bring a notebook or planner to jot down important points. This not only keeps you organised but also demonstrates your attention to detail, which is key for a Receptionist role.
✨Tip Number 4
Finally, don’t forget to ask questions! Inquire about the team dynamics or how we handle special requests from guests. This shows your interest in the role and helps us gauge if you’re the right fit for our vibrant team.
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the role of a Receptionist.
Tailor Your Experience:Make sure to highlight any previous experience in hospitality or customer service. We love seeing how your skills align with our needs, so be specific about your achievements and how they relate to managing reservations and guest inquiries.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at FOWL!
How to prepare for a job interview at Roe Restaurant
✨Show Your Warmth
As a Receptionist, your first impression is crucial. Practice greeting friends or family with a warm smile and friendly tone to get comfortable with making guests feel welcome. Remember, it’s all about creating that positive vibe right from the start!
✨Know the Booking System
Familiarise yourself with the Seven Rooms booking system before the interview. If you can demonstrate your understanding of how it works and how it enhances guest experiences, you'll show that you're proactive and ready to hit the ground running.
✨Master Multitasking
In a busy reception area, multitasking is key. During your interview, be prepared to discuss how you've successfully managed multiple tasks in previous roles. Share specific examples where you remained calm under pressure and kept everything running smoothly.
✨Team Spirit Matters
Highlight your ability to work as part of a team. Discuss times when you collaborated with others to enhance guest satisfaction or streamline operations. This will show that you’re not just a great individual contributor but also a team player who fits well with their front-of-house team.
