At a Glance
- Tasks: Lead front-of-house operations and ensure a world-class guest experience.
- Company: Award-winning restaurant known for sustainable culinary creativity.
- Benefits: Competitive pay, career growth, discounts, and wellbeing initiatives.
- Other info: Dynamic environment with opportunities for professional development and team socials.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in high-end hospitality and strong leadership skills.
The predicted salary is between 25000 - 35000 £ per year.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’.
As an Assistant Reception Manager at Fallow, you will play a crucial role in ensuring smooth front-of-house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure.
Key responsibilities:- Assist in overseeing reception operations, ensuring a seamless and world-class guest experience.
- Support, train, and mentor the reception team, maintaining the highest standards of service.
- Manage reservations, seating arrangements, and guest flow to optimize efficiency.
- Handle VIP guests and high-profile clientele with discretion and professionalism.
- Quickly and effectively resolve guest concerns, ensuring total satisfaction.
- Work closely with the Reception Manager and front-of-house teams to refine and enhance operational procedures.
- Maintain a professional, organized, and welcoming reception area.
- Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high-end, fast-paced hospitality environment.
- Strong leadership skills with a passion for delivering an exceptional guest experience.
- Excellent organizational, multitasking, and problem-solving abilities.
- Impeccable customer service and communication skills.
- A proactive, solution-driven approach with a keen eye for operational improvements.
- The ability to remain calm and composed under pressure.
- Proficient in utilizing the Seven Rooms booking system.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year’s employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Assistant Reception Manager Fallow London Competitive industry pay employer: Roe Restaurant
Fallow is an exceptional employer that champions a vibrant work culture where culinary creativity meets outstanding hospitality. Located in the heart of St James’s market, employees benefit from competitive pay, extensive career progression opportunities, and a commitment to continuous learning, including access to external training programmes. With a focus on wellbeing initiatives, team socials, and a diverse, inclusive environment, Fallow ensures that every team member can thrive while delivering memorable experiences to guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager Fallow London Competitive industry pay
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Fallow or similar venues. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be proactive! If you see a job opening at Fallow, don’t just apply – follow up with a quick email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle pressure and resolve guest concerns effectively. It’s all about demonstrating your calm and composed approach!
We think you need these skills to ace Assistant Reception Manager Fallow London Competitive industry pay
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating exceptional guest experiences and how you can contribute to our team at Fallow.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Reception Manager role. Highlight relevant experience and skills that align with what we’re looking for, especially in high-end environments. This shows us you’ve done your homework!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to maintain professionalism in your written application. We’re looking for someone who can balance being approachable with the ability to handle VIP guests and high-profile clientele with discretion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Fallow family!
How to prepare for a job interview at Roe Restaurant
✨Know Your Stuff
Before the interview, make sure you research Fallow thoroughly. Understand their ethos, values, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can inspire and mentor others to maintain high service standards.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've had to handle difficult guests or manage reservations under pressure. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Dress to Impress
First impressions matter, especially in a high-end hospitality environment. Dress smartly and professionally to reflect the standards of Fallow. A polished appearance will convey your seriousness about the role and your understanding of the industry.
