At a Glance
- Tasks: Welcome guests with warmth, manage reservations, and ensure a smooth dining experience.
- Company: Exciting new restaurant in Wood Wharf, focused on creative and sustainable dining.
- Benefits: Competitive salary, career progression, discounts, and wellbeing initiatives.
- Other info: Enjoy staff meals, social events, and opportunities for professional growth.
- Why this job: Join a passionate team and make every guest's experience memorable.
- Qualifications: Previous hospitality experience and excellent customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant.
Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s.
The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available.
As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce.
As a
Receptionist at ROE, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure.
This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy.
Key responsibilities
- Greet guests with a warm and professional demeanour, ensuring a positive first impression.
- Manage reservations, seating arrangements, and guest flow to optimize the dining experience.
- Handle phone and email inquiries, providing accurate information and assisting with bookings.
- Work closely with the front-of-house and management team to ensure seamless service.
- Maintain an organized and efficient reception area.
- Assist with special requests and accommodate guest needs whenever possible.
About you
- Previous experience as a Receptionist or Host in a high-quality hospitality environment.
- Exceptional customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- A team player with a positive and proactive attitude.
- Proficient in utilizing the Seven Rooms booking system.
The benefits
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year’s employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background.
Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
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Receptionist employer: Roe Restaurant
Fallow is an exceptional employer that fosters a vibrant and creative work culture, perfect for culinary professionals looking to make their mark in the breakfast scene. With a focus on sustainability and innovation, employees are encouraged to grow their skills while working alongside a passionate team in a high-end environment. The opportunity to lead and inspire others, coupled with competitive benefits, makes Fallow a rewarding place to advance your culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roe Restaurant. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roe Restaurant
Don't be shy about reaching out to Roe Restaurant directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roe Restaurant and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roe Restaurant
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
