At a Glance
- Tasks: Lead the Operations team to streamline processes and enhance customer support.
- Company: Join a dynamic, female-led skincare group with global reach.
- Benefits: Enjoy a 4-day work week, competitive salary, and opportunities for growth.
- Other info: Collaborate with diverse teams on exciting projects and seasonal launches.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in operations management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip+Fab. Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab's mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge. We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.
The Opportunity
We have an exciting opportunity for an experienced Operations Manager to lead our busy Operations team and ensure smooth end-to-end processes across order fulfilment, warehousing, compliance and customer support. In this role, you'll oversee team performance, drive process improvements, manage relationships with warehouses, and act as the key point of escalation for urgent issues. You'll collaborate closely with Sales, Web, Credit Control, and IT teams on projects such as EDI integration, seasonal launches, and B2B requirements, while providing insightful reporting to support business decision-making. This is a hands-on leadership role with scope to develop the team, streamline operations, and make a real impact on the wider business. Please note we work 4 days a week from our office in W11 and Fridays from home.
Key Responsibilities
- Managing the Operations team, assessing workloads and allocating customers
- Managing and developing a team, having weekly catch ups, development plans, and supporting with regular training
- Owning the end-to-end operational process and answering follow-up queries
- Maintaining a strong relationship with warehouses and finding ways to improve current processes
- Updating warehouses of special B2B requirements i.e., kitting, reworking etc.
- Supervising Operations activities including fulfilment of orders, export paperwork, and application of compliance documentation
- Be the point of escalation for team with urgent issues or projects
- Work with Head of Operations on IT and Warehouse projects such as EDI integration
- In-depth collaboration with credit control to assist with account reconciliation
- Support the Ecommerce team with stock and order queries, finding ways to improve current processes to eliminate errors and web short shipments
- Create and improve reports to show open orders and invoices that will support decision making in the wider business
- Provide weekly updates on projects and outstanding issues in weekly manager's meeting
- Work collaboratively with the Sales teams and specific territories and ensure the team provides general overview on other accounts
- Oversee the planning and execution of seasonal launches and PR campaigns
- Help to drive S&OP process through post-activity evaluation by customer
To be successful in this role you will have the following:
- Previous experience at this level and of managing a team
- Use of SAP Business Central systems
- Excellent commercial awareness and knowledge
- Outstanding verbal and written communication skills
- Exceptional attention to detail
- Excellent prioritisation and time management skills
- Ability to use independent judgement and work autonomously
- Charismatic relationship builder
- Numerical and literacy skills; Able to demonstrate effective written communication and can make practical use of relevant management information
Operations Manager employer: Rodial
At Rodial Group, we pride ourselves on being a dynamic and innovative employer that champions personal and professional growth. Our collaborative work culture fosters creativity and empowers our employees to make impactful contributions, all while enjoying the flexibility of a four-day work week with remote Fridays. Located in the vibrant W11 area, we offer a unique opportunity to be part of a female-led independent group that values inclusivity and excellence in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Rodial Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Rodial is female-led and champions empowerment, think about how your experiences align with their mission and be ready to share those stories.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you’ve managed teams and improved processes in previous roles. Use specific examples that highlight your ability to drive results and foster collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rodial family.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and improving processes, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operations and how you can contribute to our team. Be sure to mention any relevant experience with SAP Business Central or similar systems.
Showcase Your Communication Skills:Since this role requires outstanding verbal and written communication skills, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any pesky typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Rodial
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager. Familiarise yourself with the end-to-end operational processes, especially in areas like order fulfilment and compliance. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience managing teams. Highlight specific examples where you've developed team members or improved processes. The Rodial Group values hands-on leadership, so demonstrate how you can inspire and support your team effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding urgent issues or process improvements. Think of scenarios from your past roles where you successfully navigated challenges, and be ready to explain your thought process and outcomes.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various teams, be ready to discuss how you've built relationships across departments. Share examples of successful collaborations and how your communication skills have helped drive projects forward, particularly in a fast-paced environment.
