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For Companies At a Glance
- Tasks: Lead the Operations team and streamline processes for order fulfilment and customer support.
- Company: Join a dynamic, female-led skincare group with a global presence.
- Benefits: Enjoy a 4-day work week, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with various teams on exciting projects and enjoy a supportive work culture.
- Why this job: Make a real impact in a hands-on leadership role within an innovative company.
- Qualifications: Experience in operations management and strong team leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip+Fab. Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab's mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge. We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.
The Opportunity
We have an exciting opportunity for an experienced Operations Manager to lead our busy Operations team and ensure smooth end-to-end processes across order fulfilment, warehousing, compliance and customer support. In this role, you'll oversee team performance, drive process improvements, manage relationships with warehouses, and act as the key point of escalation for urgent issues. You'll collaborate closely with Sales, Web, Credit Control, and IT teams on projects such as EDI integration, seasonal launches, and B2B requirements, while providing insightful reporting to support business decision-making. This is a hands-on leadership role with scope to develop the team, streamline operations, and make a real impact on the wider business. Please note we work 4 days a week from our office in W11 and Fridays from home.
Key Responsibilities
- Managing the Operations team, assessing workloads and allocating customers
- Managing and developing a team, having weekly catch ups, development plans, and supporting with regular training
- Owning the end-to-end operational process and answering follow-up queries
- Maintaining a strong relationship with warehouses and finding ways to improve current processes
- Updating warehouses of special B2B requirements i.e., kitting, reworking etc.
- Supervising Operations activities including fulfilment of orders, export paperwork, and application of compliance documentation
- Be the point of escalation for the team with urgent issues or projects
- Work with Head of Operations on IT and Warehouse projects such as EDI integration
- In-depth collaboration with credit control to assist with
Operations Manager in London employer: Rodial
Contact Detail:
Rodial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements in operations management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, improving processes, and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operations and how you can make a difference at Rodial Group. Be sure to mention specific experiences that relate to the job description.
Showcase Your Leadership Skills: As an Operations Manager, leadership is key. In your application, share examples of how you've successfully led teams, managed relationships, and driven improvements. We love to see candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Rodial
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager. Familiarise yourself with order fulfilment processes, warehousing, and compliance. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams. Share specific examples of how you've developed team members, handled performance issues, or implemented training programmes. This will demonstrate your ability to lead and inspire a team effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges. Think of scenarios related to process improvements or urgent issues. Practising your responses will help you articulate your problem-solving skills clearly during the interview.
✨Highlight Collaboration Experience
Since the role involves working closely with various teams, be ready to discuss your collaborative experiences. Talk about projects where you worked with sales, IT, or credit control, and how you ensured smooth communication and successful outcomes.