At a Glance
- Tasks: Maximise online sales and enhance customer experience on the Nip+Fab website.
- Company: Join a dynamic, female-led skincare brand with a mission to empower customers.
- Benefits: Enjoy a 4-day work week, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with creative teams and stay ahead in the fast-paced ecommerce landscape.
- Why this job: Be part of an innovative team driving digital success in the beauty industry.
- Qualifications: Experience in ecommerce, strong communication skills, and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
About Us
The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip + Fab. Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab’s mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge. We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.
Please note, we work 4 days a week in our offices in W11 and one day from home.
The Opportunity
The Ecommerce Executive is responsible for ensuring that online sales and conversion opportunities are always maximised across the Nip+Fab website through analysis and insight to drive the business forward. The role assists in the day to day operational management of the Nip+Fab website, management of key third-party agencies and of the on-sight customer journey. This is a key role in the Ecommerce team, ensuring all digital activations and supporting processes are followed and delivered appropriately according to the relevant critical paths. A multidisciplinary role, the Ecommerce Executive also plays an important role in the continuous optimisation of the customer journey.
Key Responsibilities
- Website Management
- Responsible for supporting the Ecommerce Trading Manager with delivery of the marketing calendar in line with key deadlines. This includes launching new products and promotional activity on brand owned online channels, briefing and uploading onsite assets, setting up SKUs, promotional codes etc.
- Responsible for overseeing merchandising on site in line with stock movements, product performance, analytics and trends.
- Complete daily, weekly and monthly reports, with analysis of onsite activity as required.
- Identify and optimise trends in performance and suggest new ways to build additional revenue streams.
- Use Google Analytics and Shopify Plus reports to optimise product sales and customer experience.
- Highlight sales and conversion trends against forecast and previous performance.
- Execute the content plan and enhance the user experience in order to improve the customer journey.
- Support the Ecommerce Trading Manager with promotional activity planning, briefing relevant internal (Supply & Operations, Social Media and Design teams) and external teams (Warehouse, Developers) on promotional plans.
- Carry out regular competitive research.
- Digital Marketing
- Support the Ecommerce Trading Manager in planning and execution of automated and BAU email marketing campaigns including copywriting, briefing artwork, building and sending automated campaigns.
- Advising and executing strategy for the email channel and CRM.
- Affiliates – keep our affiliate database up to date with the latest offers. Affiliate publisher approval management. Providing suggestions for promotional activity and collaboration opportunities to grow the channel. Create and communicate exclusive affiliate offers to drive traffic. Ensure creative available to affiliates is kept up to date. Liaising with publishers to identify future tenancy opportunities.
- Prepare for and attend strategy meetings with third-party agencies or internal teams.
- Keep up to date with developments in ecommerce and the wider competitive landscape to ensure the brand is at the forefront of digital innovation.
- Identify opportunities for improved customer experience.
- Support with TikTok Shop strategy, overseeing the day to day running including the backend operations of the shop.
- Customer Experience
- Meet sales and conversion targets by the continuous optimisation of the website, working closely with the internal Ecommerce team and external development agency.
- Maintain regular communication with the Head of Customer Services and cross-functional teams in the business, including Warehouse Operations, Supply Chain, Finance, NPD, and our third-party warehouses to ensure we are providing the best possible customer experience.
- Being a key counterpart in the business for insight into customer experience and service; reporting and identifying trends and opportunities for improvement.
- Help with day-to-day management of our loyalty programme.
- Operations
- Liaise with the Supply & Operations team to ensure stock levels across the site are always correct, including samples and GWPs.
- Produce line level forecasts for stock on web.
- System checks including ensuring transactions are being correctly processed.
- General
- Contribute to the overall business direction and strategy.
- Carry out additional duties when reasonably requested and where necessary within the defined levels of responsibility and accountability of the role.
- General support for the Ecommerce, Operations and Commercial teams where required. This may involve supporting customer services during peak times or provide support for the Head of Ecommerce on operational issues.
The successful candidate will have the following:
- Proven experience in a similar ecommerce role.
- An understanding of ecommerce fulfilment process.
- Highly computer literate and detail oriented.
- Experienced in multi-tasking and working to multiple tight deadlines, able to use initiative.
- Commercial mindset.
- Shopify Plus experience.
- Excellent communication and interpersonal skills.
- Reactive and innovative.
- Highly driven, resilient and proactive.
- Passionate about the customer and all elements of the customer experience.
Ecommerce Executive - Nip+Fab in London employer: Rodial
At Nip+Fab, we pride ourselves on being a dynamic and innovative employer that champions a supportive work culture, particularly in our vibrant W11 office. With a commitment to employee growth, we offer opportunities for professional development and a unique four-day work week that promotes work-life balance, allowing our team to thrive both personally and professionally while contributing to our mission of delivering luxury skincare at accessible prices.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Executive - Nip+Fab in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Rodial are looking for when hiring for a Ecommerce Executive - Nip+Fab.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Rodial for the Ecommerce Executive - Nip+Fab, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Rodial as a Ecommerce Executive - Nip+Fab, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Rodial’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Executive - Nip+Fab.
We think you need these skills to ace Ecommerce Executive - Nip+Fab in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Rodial, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Rodial's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Rodial. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Rodial
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Rodial uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Rodial. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
