Wholesale Operations Executive _ Nip + Fab

The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip + Fab.

Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab’s mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge.

We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships.

Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.

The Position

To support the requirements of the Operations team for Rodial Group, primarily through the efficient processing of product orders and close management of support networks. Ensuring both external and internal customers receive the best service and latest information available.

Please note, this role is based 4 days a week in our W11 office and 1 day from home.

Key Responsibilities

• Manage all aspects of customers’ orders processing and fulfilment.
• Working closely with warehouses to obtain order updates, dispatch information and
  special project timelines.
• Supporting Finance in dealing with POD requests, credit notes, invoicing, and dispute
  management.
• Efficiently and effectively resolve any stock errors, reporting discrepancies to relevant
  teams.
• Provide information on shipping and order fulfilment to customers and account
  managers.
• Manage back orders and keep internal and external contacts informed of stock issues.
• Manage customer returns in liaison with sales teams, customers, and the warehouse.
• Liaise with the US, UK and EU warehouses on special delivery requests, transit times, and
  export documents. Dealing with any queries following dispatch, such as order or invoice
  queries.
• Create relevant reports to highlight operational statistics and performance, and provide
  operations management with weekly updates on projects, KPI’s and outstanding issues.
• Work collaboratively with Sales teams providing relevant data overviews on key
  accounts.
• Being first point of contact for all operational matters.
• Process PR Orders for all company events across both Rodial and Nip+Fab support and work on any IT/Warehouse projects.

To be successful in this role you will have the following:

• Numerical and literacy skills: Able to demonstrate effective written communication and can make practical use of relevant management information
• Intermediate to advanced IT skills, in Microsoft Office
• Use of SAP (or relevant systems)
• Familiar with EDI process
• Ability to use independent judgement
• Excellent prioritisation and time management skills
• Charismatic relationship builder
• Excellent verbal and written communication skills