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For Companies At a Glance
- Tasks: Lead the Operations team and streamline processes for order fulfilment and customer support.
- Company: Join a female-led skincare group known for innovation and empowerment.
- Benefits: Enjoy a 4-day work week, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while collaborating with diverse teams.
- Qualifications: Experience in team management and familiarity with SAP Business Central systems required.
- Other info: Be part of a supportive culture that champions high aspirations and personal development.
The predicted salary is between 50000 - 60000 £ per year.
The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip+Fab. Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab’s mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge. We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.
The Opportunity
We have an exciting opportunity for an experienced Operations Manager to lead our busy Operations team and ensure smooth end-to-end processes across order fulfilment, warehousing, compliance and customer support. In this role, you’ll oversee team performance, drive process improvements, manage relationships with warehouses, and act as the key point of escalation for urgent issues. You’ll collaborate closely with Sales, Web, Credit Control, and IT teams on projects such as EDI integration, seasonal launches, and B2B requirements, while providing insightful reporting to support business decision‑making. This is a hands‑on leadership role with scope to develop the team, streamline operations, and make a real impact on the wider business. Please note we work 4 days a week from our office in W11 and Fridays from home.
Key Responsibilities
- Managing the Operations team, assessing workloads and allocating customers
- Managing and developing a team, having weekly catch ups, development plans, and supporting with regular training
- Owning the end‑to‑end operational process and answering follow‑up queries
- Maintaining a strong relationship with warehouses and finding ways to improve current processes
- Updating warehouses of special B2B requirements i.e., kitting, reworking etc.
- Supervising Operations activities including fulfilment of orders, export paperwork, and application of compliance documentation
- Be the point of escalation for team with urgent issues or projects
- Work with Head of Operations on IT and Warehouse projects such as EDI integration
- In‑depth collaboration with credit control to assist with account reconciliation
- Support the Ecommerce team with stock and order queries, finding ways to improve current processes to eliminate errors and web short shipments
- Create and improve reports to show open orders and invoices that will support decision making in the wider business.
- Provide weekly updates on projects and outstanding issues in weekly manager’s meeting
- Work collaboratively with the Sales teams and specific territories and ensure the team provides general overview on other accounts
- Oversee the planning and execution of seasonal launches and PR campaigns
- Help to drive S&OP process through post‑activity evaluation by customer
Qualifications
- Previous experience at this level and of managing a team
- Use of SAP Business Central systems
- Excellent commercial awareness and knowledge
- Outstanding verbal and written communication skills
- Exceptional attention to detail
- Excellent prioritisation and time management skills
- Ability to use independent judgement and work autonomously
- Charismatic relationship builder
- Numerical and literacy skills; Able to demonstrate effective written communication and can make practical use of relevant management information
Operations Manager employer: Rodial Ltd.
Contact Detail:
Rodial Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Rodial or Nip+Fab. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and products. Show us how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your skills and experiences, making you more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and improving processes, as these are key aspects of the job. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operations and how you can contribute to our team. Be sure to mention any relevant experience with EDI integration or working with warehouses.
Showcase Your Communication Skills: Since this role requires outstanding verbal and written communication skills, make sure your application reflects that. Use clear, concise language and check for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rodial Ltd.
✨Know Your Operations Inside Out
Before the interview, make sure you’re well-versed in the operations processes relevant to the role. Familiarise yourself with order fulfilment, warehousing, and compliance. This will not only show your expertise but also demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on development plans and training initiatives. Highlight your ability to assess workloads and allocate tasks effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life operational scenarios. Think about how you would handle urgent issues or improve processes. Practising these responses can help you articulate your problem-solving skills and decision-making abilities during the interview.
✨Demonstrate Collaboration Skills
This role requires working closely with various teams. Be prepared to discuss how you've collaborated with sales, IT, or credit control in previous roles. Share specific examples that highlight your communication skills and ability to build strong relationships across departments.