Senior Account Manager – UK (Maternity Cover) in London

The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip+Fab. Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab’s mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge.

We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.

The Opportunity

As a Senior Account Manager you will work directly with UK retailers, UK boxes and key e-commerce accounts, being in day-to-day contact with all partners to grow, support and develop each account from start to finish. You will ensure all accounts are on track to meet set targets that are defined and agreed by the Commercial Director, aligned with the Rodial strategy. You will ensure all accounts hold a correct and fully stocked assortment and work closely with the Junior Account Manager to ensure all administrative tasks are delivered in line with targeted deadlines. Please note we work 4 days a week from our office in W11 and Fridays from home.

Key Responsibilities

• Working closely with Commercial Director and Head of Wholesale to continue to build and develop a strong UK Retail Business, ensuring sell-out targets are in place in line with wholesale targeting.
• Build strong relationships with internal teams, Head Office Buyers and demonstrate key support and right hand to the Commercial Director.
• Act as the key point of contact and overcome customers’ individual needs with the support of a Junior Account Executive.
• Be commercially advanced and bring ideas on how to continue and drive business with various fundamental and competitive bundles and other profitable opportunities with retailers.
• Review all marketing opportunities, marketing plans and JBP’S with all retail partners, working collaboratively with the Commercial Director and Head of Wholesale to execute in line with the UK budget and strategy.
• Work closely with the Commercial team to plan and implement brand guidelines, ensuring a consistent brand story across all platforms resulting in successful campaigns impacting overall revenue.
• With the support of the Junior Account Manager regularly update all accounts on NPD launches, plans and brand guidelines.
• Provide a complete overview and suggestions for merchandising plans, working collaboratively within the UK team and help accounts to implement these. Create and forecast all sampling initiatives.
• Provide a strategic wholesale overview on all UK sell-out and sell-in reports.
• Continue to develop weekly/monthly sales reports.
• Accurately forecast annual, quarterly and monthly revenue streams.
• Ensure forecasting is in line with Supply provided information – working collaboratively on stock management to ensure stock fulfillment rate is met.
• Work closely with the Operations team to ensure stock levels are in line with demand, feeding back forecasts and conducting sales analysis on a weekly basis.
• Continue to bring commercial ideas on marketing Boxes and Bundles with the most viable and profitable propositions.
• Provide monthly productivity reports, updating the business on sales and marketing activity.
• Ensure correct assortment is implemented per account.
• Manage P&L on all sales actions and all price deals and activation.
• Collaborate with NPD, PR and Marketing to develop sales strategies and investigate merchandising opportunities to improve market share on all product lines.
• Interpret short and long-term effects on sales strategies and be able to report the results to the business.
• Deal with invoice queries and credits, as well as RTV and return requests.
• Coordinate and execute new product launches to achieve optimum sales results for UK market.
• Drive internal communication and processes and share knowledge across markets.
• Build and maintain strong, long-lasting customer relationships.
• Bring ideas to develop new business alongside the Commercial Director with existing clients and/or identify areas of improvement to exceed sales targets.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Suggest actions to improve sales performance and identify opportunities for growth - secure and follow up all opportunities for an order.
• Track sales account targets, aligned with company objectives.

To be successful in this role you will have the following

• Previous experience at this level and similar role.
• Understanding of the different tiers of retail accounts.
• Excellent commercial awareness and knowledge.
• Has demonstrated progression and/or self-development in previous roles.
• Excellent verbal and written communication skills.
• Highly commercial adept at negotiation, pricing, and securing the business.
• Excellent prioritisation and time management skills.
• First-rate attention to detail while proactively proposing a more optimised way of working.
• Ability to create credible customer presentations alongside the Design team and effectively communicate brand vision.
• Charismatic relationship builder.
• Thrives in fast-paced environment.
• Selling to customer needs.
• The thrill of sales success is what motivates you every day.
• Self-motivated, entrepreneurial spirit with desire to achieve more than the status quo.
• A modern and agile thinker willing to speak up and share ideas to always keep Rodial at the forefront of industry trends.
• Intermediate to advanced ability in Microsoft Office Suite, particularly Excel and PowerPoint.