At a Glance
- Tasks: Shape patient experiences and enhance relationships in a dynamic healthcare setting.
- Company: Established independent healthcare practice celebrating 30 years of community service.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Join a collaborative team in a beautiful location with long-term career development.
- Why this job: Make a real difference in patient care while developing your skills in a meaningful role.
- Qualifications: Experience in customer service and a passion for improving patient experiences.
The predicted salary is between 25263 - 28421 £ per year.
Part Time – Approximately 30 Hours Per Week. Onsite Role. Central Wokingham, Berkshire £32,000–£36,000 Pro Rata DOE (£25,263–£28,421 actual salary depending on hours and experience).
For 30 years, our established independent healthcare practice has been part of the Wokingham community, helping people improve their health, wellbeing and quality of life through highly personalised care. As we celebrate our 30th anniversary this year, we are entering an exciting new phase of development — evolving beyond a traditional reception and administration model into a more relationship-centred, high-touch patient experience.
We are looking for a warm, proactive and emotionally intelligent Patient Experience & Practice Co-ordinator to work closely with the clinic owner and wider team in helping shape this next chapter of the practice. This role evolves beyond the traditional reception and administrative function into a more relationship-focused and patient-centred position.
We are looking for somebody who enjoys taking ownership, contributing ideas, improving systems and helping create an exceptional patient experience from first contact onwards. We are particularly interested in people who enjoy helping organisations evolve and who take pride in contributing ideas, improving systems and creating exceptional human experiences. A proven record in creating and evolving bespoke customer experiences will set you apart in this application process.
The Role
- A key focus will be evaluating current patient experience and evolving the touch points to create a more bespoke, concierge, high value experience
- Front-of-house leadership
- Relationship management
- Practice co-ordination
- Organisational support
- Problem solving and innovative systems thinking
- Initiative and practice development
You will play an important role in both the day-to-day patient experience and the ongoing development of the practice. You will become a trusted part of the team and work closely with the clinic owner to help improve systems, strengthen patient relationships and support the continued evolution of the practice. The role will be able to support the growth of our multi-disciplinary practice setting it apart as a people-centred provider of mind-body healthcare and traditional MSK physio and manual therapies.
This is an ideal opportunity for the right person to develop and make this role their own. The role is well suited to a compassionate individual who enjoys meaningful work, values human connection and wants to contribute to a thoughtful and progressive healthcare environment.
What We Offer
- A family-friendly working environment working in a stunning, warm, period property located in the heart of Wokingham
- The opportunity to play an integral part in shaping the future of a respected 30-year healthcare practice
- Meaningful role with genuine ownership and influence
- Supportive, collaborative and values-led environment
- Calm and positive working culture
- Opportunity for long-term role development
- Central Wokingham location
- Ongoing learning and development
To Apply
Important: Please include a cover letter/supporting statement as per below via email with your application. Applications without one will be immediately disregarded.
Please send your CV and a covering letter/note to rodger@rdphysio.com explaining the following:
- Why this role interests you
- What exceptional patient experience means to you
- An example of a situation where you improved something or took initiative in a previous role
Patient Experience & Practice Co-ordinator in Wokingham employer: Rodger Duckworth Physiotherapy
As a well-established independent healthcare practice in the heart of Wokingham, we pride ourselves on fostering a supportive and collaborative work environment that values human connection and meaningful contributions. Celebrating 30 years of dedicated service, we offer our employees the unique opportunity to shape the future of patient care while enjoying a family-friendly atmosphere in a stunning period property. With a focus on personal growth and ongoing development, this role is perfect for those looking to make a genuine impact in a progressive healthcare setting.
Contact Details:
Rodger Duckworth Physiotherapy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience & Practice Co-ordinator in Wokingham
✨Tip Number 1
Get to know the practice before your interview! Research their values and patient care approach. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient experience and relationship management. Think of specific examples from your past roles where you made a positive impact on customer experiences.
✨Tip Number 3
Show your personality! The role is all about human connection, so let your warmth and emotional intelligence shine through during the interview. Be yourself and don’t be afraid to share your passion for improving patient experiences.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Experience & Practice Co-ordinator in Wokingham
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to explain why this role excites you and what exceptional patient experience means to you. We want to see your personality come through, so don’t hold back!
Showcase Your Experience:When detailing your previous roles, focus on specific examples where you improved systems or took the initiative. We love seeing how you've made a difference in past positions, so be sure to highlight those moments!
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Patient Experience & Practice Co-ordinator role. We’re looking for someone who can contribute to our evolving practice, so tailor it to show how you fit the bill!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Remember to include all required documents, especially your cover letter, as applications without one will be disregarded. Let’s make this happen together!
How to prepare for a job interview at Rodger Duckworth Physiotherapy
✨Know the Practice Inside Out
Before your interview, take some time to research the healthcare practice thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Emotional Intelligence
As a Patient Experience & Practice Co-ordinator, emotional intelligence is key. Prepare examples from your past experiences where you've successfully navigated patient interactions or resolved conflicts. Highlight how your proactive approach has led to improved patient satisfaction.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to patient experience. Think about times when you've had to evaluate and improve a process or system. Be ready to discuss your thought process and the impact of your actions on the overall patient experience.
✨Craft a Compelling Cover Letter
Since the application requires a cover letter, make sure it stands out! Clearly articulate why this role excites you, what exceptional patient experience means to you, and provide a concrete example of how you've taken initiative in a previous role. This is your chance to showcase your passion and fit for the position.
