Receptionist

Receptionist

Abingdon Full-Time 24000 - 36000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the friendly face of our practice, welcoming patients and managing their experience.
  • Company: Join Rodericks Dental Partners, a supportive team dedicated to exceptional patient care.
  • Benefits: Enjoy tiered salary, retail discounts, annual leave, and comprehensive training opportunities.
  • Why this job: Make a real impact by ensuring every patient feels valued and informed.
  • Qualifications: Strong communication skills and a passion for customer service are essential.
  • Other info: Opportunity to grow your knowledge in the dental sector and work with a dynamic team.

The predicted salary is between 24000 - 36000 ÂŁ per year.

Role Description

Receptionist
Location: Wootton Oxfordshire

  • Tiered salary based on experience and skills
  • Retail discounts and deals through our easy-to-use app
  • Annual leave that increases with length of service
  • Comprehensive training (including online and in person courses)
  • Refer a friend scheme
  • As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

    You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

    Key responsibilities:

  • Providing an exceptional patient journey both in person and over the phone
  • Managing the diaries and making sure that the time is filled correctly
  • Working with the team to understand the full range of NHS and Private treatment options available within the practice
  • Completing relevant forms for NHS and private schemes within a specified timescale
  • Taking payments and chasing outstanding patient debt
  • Liaising with dental laboratories, supply companies and other organisations
  • Key skills and experience:

  • Ability to easily build rapport, and work to a high level of customer service
  • Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
  • Passionate about driving the success of the practice by seizing opportunities
  • Able to follow processes and work in a structured and organised way
  • Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
  • IT skills with the ability to learn SOE software
  • Positive nature – Able to show resilience and always work in a composed manner
  • Strong attention to detail
  • An excellent team player
  • If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.

    INDEM

    Receptionist employer: Rodericks Dental

    At Rodericks Dental Partners, we pride ourselves on being an exceptional employer that values our team members and their growth. As a Receptionist, you will enjoy a supportive work culture with comprehensive training opportunities, tiered salary based on experience, and benefits like retail discounts and increasing annual leave with service length. Join us in creating a welcoming environment for our patients while developing your skills in the dental sector.
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    Contact Detail:

    Rodericks Dental Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Receptionist

    ✨Tip Number 1

    Familiarise yourself with the dental sector and the specific treatments offered by Rodericks Dental Partners. This knowledge will not only help you answer patient queries confidently but also demonstrate your commitment to the role during any interviews.

    ✨Tip Number 2

    Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can help you prepare for real-life interactions with patients, ensuring you remain calm and composed under pressure.

    ✨Tip Number 3

    Showcase your ability to work as part of a team by highlighting any previous experiences where collaboration was key. Being a great team player is essential for this role, so be ready to share examples of how you've contributed to team success.

    ✨Tip Number 4

    Get comfortable with IT systems, particularly SOE software if possible. Familiarity with relevant technology will give you an edge, as it shows you're proactive and ready to hit the ground running in a fast-paced environment.

    We think you need these skills to ace Receptionist

    Customer Service Skills
    Communication Skills
    Interpersonal Skills
    Attention to Detail
    Organisational Skills
    Time Management
    Problem-Solving Skills
    IT Proficiency
    Ability to Build Rapport
    Resilience
    Teamwork
    Knowledge of Dental Treatments
    Ability to Follow Processes
    Adaptability

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Receptionist role. Emphasise your customer service abilities, communication skills, and any previous experience in a similar position.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional patient experiences. Mention specific examples of how you've successfully managed customer interactions or resolved queries in the past.

    Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as rapport building, attention to detail, and IT proficiency. Use concrete examples to demonstrate these skills in action.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.

    How to prepare for a job interview at Rodericks Dental

    ✨Showcase Your People Skills

    As a Receptionist, your ability to connect with people is crucial. During the interview, share examples of how you've built rapport with customers or handled difficult situations. This will demonstrate your interpersonal skills and show that you understand the importance of first impressions.

    ✨Know the Practice Inside Out

    Familiarise yourself with the treatments and services offered by the practice. Being able to discuss these confidently will not only impress the interviewers but also show your enthusiasm for the role and your commitment to providing excellent patient care.

    ✨Demonstrate Organisational Skills

    Highlight your ability to manage diaries and schedules effectively. You might be asked about how you prioritise tasks or handle multiple responsibilities, so prepare specific examples that showcase your organisational skills and attention to detail.

    ✨Prepare for Common Questions

    Anticipate questions related to customer service scenarios, such as how you would handle an upset patient or manage a busy reception area. Practising your responses will help you feel more confident and articulate during the interview.

    Receptionist
    Rodericks Dental
    Location: Abingdon
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