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For Companies At a Glance
- Tasks: Be the friendly face of our dental practice, welcoming patients and managing appointments.
- Company: Join North Park Dental Practice, a trusted name in dental care in Harrogate.
- Benefits: Enjoy retail discounts, increasing annual leave, and a birthday day off!
- Why this job: Make a real impact by ensuring every patient has a great experience.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Comprehensive training provided, with opportunities to grow your knowledge in dental treatments.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Role Description
Dental Receptionist
North Park Dental Practice, Harrogate, HG1 5PD
Full Time Monday-Friday working 40 hours per week
- Tiered salary based on experience and skills
- Retail discounts and deals through our easy-to-use app
- Annual leave that increases with length of service
- Extra day of annual leave for your Birthday!
- Comprehensive training (including online and in person courses)
- Refer a friend scheme
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
Key responsibilities
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key skills and experience
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector– becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organized way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature – Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
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Receptionist employer: Rodericks Dental
Contact Detail:
Rodericks Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the dental practice environment. Understanding common dental procedures and terminology will help you communicate effectively with both patients and team members, showcasing your commitment to the role.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact for patients, demonstrating a warm and welcoming attitude during any interactions can set you apart from other candidates.
✨Tip Number 3
Highlight your organisational skills. Being able to manage diaries and appointments efficiently is crucial in this role, so think of examples from your past experiences where you've successfully handled similar responsibilities.
✨Tip Number 4
Show your enthusiasm for learning. The job requires knowledge of various treatment options, so expressing a genuine interest in expanding your knowledge about dental care can demonstrate your dedication to the position.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a receptionist. Emphasise your customer service abilities, communication skills, and any previous roles in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the dental sector. Mention specific experiences where you provided exceptional customer service or handled patient queries effectively.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as rapport building, attention to detail, and IT proficiency. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Rodericks Dental
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Make sure to highlight your ability to build rapport and communicate effectively. Share examples of how you've handled customer interactions in the past, especially in challenging situations.
✨Demonstrate Organisational Skills
The role requires managing diaries and ensuring appointments are filled correctly. Be prepared to discuss your organisational strategies and any tools you use to stay on top of tasks. Mention any experience with scheduling software or similar systems.
✨Understand the Dental Sector
Familiarise yourself with common dental treatments and procedures. Showing that you have a basic understanding of what the practice offers will demonstrate your commitment to becoming an expert in the field. You might even want to mention any relevant courses or training you've undertaken.
✨Exude Positivity and Resilience
A positive attitude is crucial in a reception role, especially when dealing with patients who may be anxious. Prepare to discuss how you maintain composure under pressure and how you approach problem-solving with a positive mindset.
