Receptionist

Chorley Full-Time 24000 - 36000 £ / year (est.) No home office possible

Role Overview

Receptionist
Location: St Georges, Chorley
Hours: 40 hours per week
Benefits: Tiered salary based on experience and skills; retail discounts and deals through our easy-to-use app; annual leave that increases with length of service; extra day of annual leave for your Birthday; comprehensive training (including online and in person courses); refer a friend scheme.

Responsibilities

Providing an exceptional patient journey both in person and over the phone.
Managing the diaries and ensuring time is filled efficiently.
Working with the team to understand the full range of NHS and Private treatment options available within the practice.
Completing relevant forms for NHS and private schemes within a specified timescale.
Taking payments and chasing outstanding patient debt.
Liaising with dental laboratories, supply companies and other organisations.

Key Skills and Experience

Ability to easily build rapport and deliver a high level of customer service.
Passion to learn and become knowledgeable about treatment options within the dental sector.
Desire to contribute to the practice’s success by seizing opportunities.
Ability to follow processes and work in a structured and organised way.
Comfortable working toward practice KPIs (call answer rate, data capture, rebooking).
IT skills with the ability to learn SOE software.
Positive, resilient, and composed under pressure with strong attention to detail.
Strong team player mindset.