Receptionist

Overview

Role: Receptionist — Thatcham Dental

Location: Thatcham

Hours: 34.30 hours per week

Salary: Competitive salary + practice performance bonus scheme

Posted: 03/09/2025

Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and ensuring time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience

• Ability to easily build rapport and maintain a high level of customer service
• Ability and passion to build knowledge of treatment options within the dental sector
• Passionate about driving practice success by seizing opportunities
• Ability to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive, resilient, and composed under pressure
• Strong attention to detail
• Excellent team player

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave increases with length of service
• Extra day of annual leave for your birthday
• Comprehensive training (online and in-person)
• Refer a friend scheme