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- Tasks: Be the friendly face of our dental practice, ensuring every patient feels welcome and valued.
- Company: Join Smile Centre, a supportive team dedicated to exceptional patient care.
- Benefits: Enjoy retail discounts, increasing annual leave, and a special day off for your birthday!
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Comprehensive training provided with opportunities for career growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Dental Receptionist at Smile Centre, Nottingham, NG2
Full time maternity cover from June for 9-12 months
Tiered salary based on experience and skills
Retail discounts and deals through our easy-to-use app
Annual leave that increases with length of service
Extra day of annual leave for your Birthday!
Comprehensive training (including online and in person courses)
Refer a friend scheme
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone. You’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
Key responsibilities:
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key skills and experience:
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature - Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
Receptionist in Nottingham employer: Rodericks Dental
Contact Detail:
Rodericks Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Nottingham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Smile Centre. Understand their values, services, and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend or family member to boost your confidence in handling queries and concerns.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or handled multiple tasks in previous roles. This will demonstrate your ability to keep things running smoothly at the practice.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Receptionist in Nottingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, just like you would with patients at the Smile Centre.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your customer service skills and any relevant experience in the dental sector. We love seeing how you can contribute to our team and enhance the patient journey!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our fantastic team at Rodericks Dental Partners!
How to prepare for a job interview at Rodericks Dental
✨Know the Practice Inside Out
Before your interview, take some time to research Smile Centre and understand their services. Familiarise yourself with both NHS and private treatment options they offer. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your People Skills
As a receptionist, your ability to connect with patients is crucial. Prepare examples of how you've built rapport in previous roles. Think about times when you’ve handled difficult situations calmly and effectively, as this will demonstrate your strong communication skills.
✨Demonstrate Organisational Skills
Being organised is key in this role. Be ready to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to keep track of appointments and ensure everything runs smoothly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
