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- Tasks: Be the friendly face of our dental practice, ensuring every patient feels welcome and valued.
- Company: Join a supportive team at High Street Dental Practice, where your role matters.
- Benefits: Enjoy tiered salary, retail discounts, extra birthday leave, and comprehensive training.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for providing excellent customer service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Location: High Street Dental Practice, 33 High Street, Burton-on-Trent, Staffordshire, DE14 1JN
Detail days and hours: Monday to Saturday, 40 hours/week
Benefits:
- Tiered salary based on experience and skills
- Retail discounts and deals through our easy-to-use app
- Annual leave that increases with length of service
- Extra day of annual leave for your Birthday!
- Comprehensive training (including online and in person courses)
- Refer a friend scheme
As a Receptionist, you are at the heart of your practice. You are the first point of contact for every customer, welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone. You’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow-ups.
Key responsibilities:
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key skills and experience:
- Ability to easily build rapport and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature - Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
Receptionist in Burton upon Trent employer: Rodericks Dental
Contact Detail:
Rodericks Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Burton upon Trent
✨Tip Number 1
Make sure you research High Street Dental Practice before your interview. Knowing their services and values will help you connect with the team and show that you're genuinely interested in being part of their practice.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend to get comfortable with welcoming patients and handling queries confidently.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed schedules or handled multiple tasks at once. This will demonstrate your ability to manage diaries and keep everything running smoothly.
✨Tip Number 4
Don’t forget to highlight your passion for customer service! Share stories about how you've gone above and beyond for customers in the past. This will resonate well with the practice's focus on providing an exceptional patient journey.
We think you need these skills to ace Receptionist in Burton upon Trent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, just like you would with patients at the practice.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your customer service skills and any relevant experience in the dental sector. We love seeing how you can contribute to creating an exceptional patient journey!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key skills and experiences to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Rodericks Dental Partners!
How to prepare for a job interview at Rodericks Dental
✨Know the Practice Inside Out
Before your interview, take some time to research High Street Dental Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a receptionist, your ability to connect with patients is crucial. Prepare examples of how you've built rapport in previous roles or situations. Think about times when you’ve handled difficult conversations or made someone feel welcome.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and stay organised. You might be asked about handling multiple tasks at once, so think of specific strategies you use to keep everything on track, especially in a busy environment like a dental practice.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows you're not just interested in the job, but also in how you can contribute to the practice's success.
