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For Companies At a Glance
- Tasks: Be the friendly face of Johnson Dental, welcoming patients and managing their appointments.
- Company: Join Johnson Dental, a trusted practice in Chester, dedicated to exceptional patient care.
- Benefits: Enjoy retail discounts, extra annual leave for your birthday, and comprehensive training opportunities.
- Why this job: Make a real impact by ensuring every patient has a positive experience in a supportive team environment.
- Qualifications: No specific qualifications required, just a passion for customer service and a positive attitude.
- Other info: Full-time role with a tiered salary based on experience; perfect for those looking to grow in the dental field.
The predicted salary is between 24000 - 36000 £ per year.
Role Description
Dental Receptionist
Johnson Dental, Blacon, Chester, CH1
Full time working 40 hours per week
- Tiered salary based on experience and skills
- Retail discounts and deals through our easy-to-use app
- Annual leave that increases with length of service
- Extra day of annual leave for your Birthday!
- Comprehensive training (including online and in person courses)
- Refer a friend scheme
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
Key Responsibilities
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key Skills And Experience
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature – Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now. #J-18808-Ljbffr
Receptionist employer: Rodericks Dental Partners
Contact Detail:
Rodericks Dental Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the dental industry and the specific treatments offered at Johnson Dental. This knowledge will not only help you answer patient queries confidently but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can prepare you for real-life interactions with patients, showcasing your ability to remain calm and composed.
✨Tip Number 3
Network with current or former dental receptionists to gain insights into their experiences. They can provide valuable tips on what to expect in the role and how to excel, which can give you an edge in your application.
✨Tip Number 4
Demonstrate your organisational skills by creating a mock diary management system. This will not only help you understand the importance of scheduling but also show potential employers that you are proactive and ready to take on the responsibilities of the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Dental Receptionist. Emphasise your customer service abilities, communication skills, and any previous experience in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the dental sector and your understanding of the importance of first impressions. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Key Skills: In your application, clearly outline your ability to build rapport with patients, manage diaries, and handle queries. Use bullet points to make these skills stand out and ensure they match the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Rodericks Dental Partners
✨Showcase Your People Skills
As a receptionist, your ability to connect with patients is crucial. During the interview, share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and how you handle different personalities.
✨Demonstrate Organisational Skills
The role requires managing diaries and ensuring appointments are filled correctly. Be prepared to discuss your experience with scheduling and organisation. You might even want to mention any tools or software you've used to keep things running smoothly.
✨Familiarise Yourself with Dental Treatments
Understanding the range of NHS and private treatment options will set you apart. Do some research on common dental procedures and be ready to discuss them. This shows your commitment to becoming an expert in the field and your passion for the role.
✨Prepare for Scenario Questions
Expect questions about handling patient concerns or managing difficult situations. Think of specific scenarios from your past experiences where you successfully resolved issues. This will demonstrate your problem-solving abilities and resilience under pressure.
