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- Tasks: Be the friendly face of Rodericks Dental Partners, welcoming patients and managing their experience.
- Company: Join a leading dental practice dedicated to exceptional patient care and teamwork.
- Benefits: Enjoy a full-time role with opportunities for growth and learning in the dental sector.
- Why this job: Make a real impact by creating positive first impressions and helping patients feel at ease.
- Qualifications: No prior experience needed; just bring your passion for customer service and a positive attitude.
- Other info: Perfect for high school and college students looking to kickstart their career in healthcare.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Receptionist role at Rodericks Dental Partners
4 days ago Be among the first 25 applicants
Join to apply for the Receptionist role at Rodericks Dental Partners
UCS Chorley
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
Role Description
Out of hours Dental Receptionist
UCS Chorley
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
Key Responsibilities
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key Skills And Experience
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature – Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Hospitals and Health Care
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Receptionist employer: Rodericks Dental Partners
Contact Detail:
Rodericks Dental Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the dental services offered by Rodericks Dental Partners. Understanding the treatments and procedures will help you communicate effectively with patients and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Practice your communication skills, especially in handling phone calls and face-to-face interactions. Being calm and clear when addressing patient queries will showcase your ability to create a welcoming environment.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed schedules or worked within KPIs in previous roles. This will show that you can handle the diary management aspect of the job efficiently.
✨Tip Number 4
Demonstrate your team player attitude by sharing experiences where you've collaborated with others to achieve a common goal. This is crucial in a practice setting where teamwork is essential for success.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Rodericks Dental Partners that appeal to you, and explain how your skills can contribute to providing an exceptional patient journey.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to build rapport and handle queries effectively. Use specific examples to showcase your communication skills and attention to detail.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Rodericks Dental Partners
✨Show Your People Skills
As a Receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your ability to build rapport and communicate effectively during the interview. Practice active listening and responding empathetically to questions.
✨Know the Practice Inside Out
Familiarise yourself with Rodericks Dental Partners and their services. Be prepared to discuss the different NHS and private treatment options they offer. This shows your enthusiasm and commitment to becoming an expert in the role.
✨Demonstrate Organisational Skills
Highlight your ability to manage diaries and appointments efficiently. You might be asked about how you would handle scheduling conflicts or prioritising tasks, so think of examples from your past experiences that showcase your organisational skills.
✨Stay Composed Under Pressure
Receptionists often deal with various queries and concerns from patients. Be ready to discuss how you handle stressful situations calmly and professionally. Share specific instances where you've successfully managed challenging interactions.
