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For Companies At a Glance
- Tasks: Be the friendly face of our dental practice, ensuring patients feel welcome and cared for.
- Company: Join Wood & Woolfstein Dental Practice, a trusted name in Manchester's dental care.
- Benefits: Enjoy retail discounts, increasing annual leave, and a special day off for your birthday!
- Why this job: Make a real impact on patient experiences while developing your skills in a supportive environment.
- Qualifications: No prior experience needed, just a passion for customer service and a positive attitude.
- Other info: Comprehensive training provided, with opportunities to grow within the practice.
The predicted salary is between 13000 - 18000 £ per year.
Role Description
Dental Receptionist
Wood & Woolfstein Dental Practice, Manchester, M21
Part time working 16 hours per week
- Tiered salary based on experience and skills
- Retail discounts and deals through our easy-to-use app
- Annual leave that increases with length of service
- Extra day of annual leave for your Birthday!
- Comprehensive training (including online and in person courses)
- Refer a friend scheme
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You\’ll know that first impressions count.
You\’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You\’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you\’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
Key responsibilities:
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key skills and experience:
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature – Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
If you like the sound of working with Rodericks Dental Partners, don\’t hesitate, click \”Apply\” now.
Receptionist employer: Rodericks Dental Partners
Contact Detail:
Rodericks Dental Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the dental practice environment. Understanding common dental procedures and terminology will help you communicate effectively with both patients and team members, showcasing your commitment to the role.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact for patients, role-playing different scenarios can help you feel more confident in handling various situations, from welcoming patients to addressing their concerns.
✨Tip Number 3
Get comfortable with IT systems. Familiarising yourself with SOE software or similar dental management systems can give you a head start, demonstrating your readiness to adapt and learn quickly in a busy practice.
✨Tip Number 4
Showcase your teamwork abilities. Think of examples where you've successfully collaborated with others, as this role requires strong communication and cooperation with colleagues to ensure a smooth patient journey.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Dental Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to build rapport with patients. Mention specific experiences that demonstrate your communication skills and attention to detail.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or reception work. Include examples of how you managed patient interactions, handled queries, and worked as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Rodericks Dental Partners
✨Show Your People Skills
As a receptionist, your ability to connect with people is crucial. During the interview, demonstrate your communication skills by engaging warmly with the interviewer and showcasing your ability to build rapport quickly.
✨Know the Practice Inside Out
Familiarise yourself with Wood & Woolfstein Dental Practice's services and treatment options. Being knowledgeable about what they offer will show your enthusiasm for the role and your commitment to providing excellent patient care.
✨Demonstrate Organisational Skills
Highlight your ability to manage diaries and schedules effectively. You might be asked how you would handle a busy day or conflicting appointments, so prepare examples that showcase your organisational prowess.
✨Prepare for Common Scenarios
Think about potential patient concerns or queries you might encounter in the role. Prepare responses that reflect your calmness and problem-solving abilities, as this will illustrate your readiness to handle real-life situations.
