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- Tasks: Be the friendly face of our practice, welcoming patients and managing their experience.
- Company: Join Park Road Dental Care, a trusted dental practice in Coventry.
- Benefits: Enjoy retail discounts, extra annual leave for your birthday, and comprehensive training.
- Other info: Flexible Saturday hours with a competitive salary and performance bonuses.
- Why this job: Make a real impact by providing exceptional patient care in a supportive team environment.
- Qualifications: No prior experience needed; just bring your passion for customer service and learning.
Saturday Receptionist
Location: Park road Dental Care, Coventry, CV1 2FL.
Hours- 0 hours
- Tiered salary based on experience and skills
- Retail discounts and deals through our easy-to-useapp
- Annual leave that increases with length of service
- Extra day of annual leave for your Birthday!
- Comprehensive training (including online and in person courses)
- Refer a friend scheme
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
Key responsibilities:
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key skills and experience:
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector– becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature – Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
- Salary Competitive Salary + practice performance bonus scheme
- Frequency Monthly
- Job Reference rodericks/TP/ParkRoad/Receptionist/7115
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Saturday Receptionist employer: Rodericks Dental Limited
Contact Detail:
Rodericks Dental Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saturday Receptionist
✨Tip Number 1
Familiarise yourself with the dental practice's services and treatments. Understanding the differences between NHS and private options will help you communicate effectively with patients and show your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling patient queries and concerns. Role-playing scenarios with friends or family can help you feel more confident when interacting with patients in a real setting.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock diary management system. This will not only showcase your ability to manage appointments but also highlight your attention to detail during the interview process.
✨Tip Number 4
Showcase your positive nature and resilience by sharing examples from past experiences where you successfully handled challenging situations. This will help convey your suitability for a role that requires a calm and composed demeanour.
We think you need these skills to ace Saturday Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Saturday Receptionist. Emphasise your customer service abilities, communication skills, and any previous experience in a similar role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional patient experiences. Mention specific examples of how you've successfully managed customer interactions or resolved issues in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as rapport building, attention to detail, and IT proficiency. Use concrete examples to demonstrate how you possess these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Rodericks Dental Limited
✨Show Your People Skills
As a Saturday Receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your ability to build rapport and communicate effectively during the interview. Share examples of how you've handled customer interactions in the past.
✨Know the Practice Inside Out
Familiarise yourself with the services offered by Park Road Dental Care. Being knowledgeable about NHS and private treatment options will show your passion for the role and your commitment to providing excellent patient care.
✨Demonstrate Organisational Skills
Highlight your ability to manage diaries and follow processes. Discuss any previous experience where you had to stay organised under pressure, as this is crucial for managing appointments and ensuring a smooth patient journey.
✨Stay Positive and Resilient
A positive attitude is key in a reception role. Be prepared to discuss how you maintain composure in challenging situations and how you can contribute to a positive atmosphere in the practice.