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- Tasks: Be the friendly face of our dental practice, welcoming patients and managing their experience.
- Company: Join Prime Dental, a trusted name in dental care with a focus on patient satisfaction.
- Benefits: Enjoy tiered salary, retail discounts, extra annual leave for your birthday, and comprehensive training.
- Other info: Work in a supportive team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by creating positive first impressions and helping patients feel at ease.
- Qualifications: Strong communication skills, customer service passion, and a willingness to learn about dental treatments.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Location: Prime Dental, 234-234A Rotherham road, Maltby, Rotherham S66 8ND.
Tiered salary based on experience and skills
Retail discounts and deals through our easy-to-use app
Annual leave that increases with length of service
Extra day of annual leave for your Birthday!
Comprehensive training (including online and in person courses)
Refer a friend scheme
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
Key responsibilities:
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key skills and experience:
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature - Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
Salary: Competitive Salary + practice performance bonus scheme
Receptionist employer: Rodericks Dental Limited
Contact Detail:
Rodericks Dental Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the dental industry and the specific treatments offered at Prime Dental. This knowledge will not only help you answer patient queries confidently but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can prepare you for real-life interactions with patients, showcasing your ability to remain calm and composed.
✨Tip Number 3
Research common software used in dental practices, particularly SOE software. Familiarity with this technology can give you an edge, as it shows your willingness to learn and adapt quickly to the tools used in the role.
✨Tip Number 4
Network with current or former receptionists in dental practices. They can provide insights into the day-to-day responsibilities and challenges of the role, helping you to better prepare for interviews and understand what employers are looking for.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Receptionist role. Emphasise your customer service abilities, communication skills, and any previous experience in a similar position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional patient experiences. Mention specific examples of how you've built rapport with customers and handled queries effectively in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, IT proficiency, and the ability to work under pressure. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Rodericks Dental Limited
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your ability to build rapport and communicate clearly during the interview. Share examples of how you've successfully interacted with customers in the past.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how you would manage patient queries, handle payments, and work with the team to ensure a smooth operation. This shows that you're serious about the position.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities, especially in managing diaries and following processes. Be ready to provide examples of how you've effectively organised tasks or managed time in previous roles, as this will demonstrate your suitability for the position.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the practice, its culture, and the team dynamics. This not only shows your interest but also helps you determine if it's the right fit for you.