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- Tasks: Be the friendly face of our practice, ensuring every patient feels welcome and valued.
- Company: Join Rodericks Dental Partners, a supportive team dedicated to exceptional patient care.
- Benefits: Enjoy competitive pay, retail discounts, extra birthday leave, and comprehensive training.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great opportunities for career growth and a fun team atmosphere await you!
Hours: 24 hours per week.
Tiered salary based on experience and skills.
Retail discounts and deals through our easy-to-use app.
Annual leave that increases with length of service.
Extra day of annual leave for your Birthday!
Comprehensive training (including online and in person courses).
Refer a friend scheme.
As a Receptionist, you are at the heart of your practice. You are the first point of contact for every customer, welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone. You’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.
Key responsibilities:- Providing an exceptional patient journey both in person and over the phone.
- Managing the diaries and making sure that the time is filled correctly.
- Working with the team to understand the full range of NHS and Private treatment options available within the practice.
- Completing relevant forms for NHS and private schemes within a specified timescale.
- Taking payments and chasing outstanding patient debt.
- Liaising with dental laboratories, supply companies and other organisations.
- Ability to easily build rapport, and work to a high level of customer service.
- Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities.
- Able to follow processes and work in a structured and organised way.
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking).
- IT skills with the ability to learn SOE software.
- Positive nature - Able to show resilience and always work in a composed manner.
- Strong attention to detail.
- An excellent team player.
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
Salary: Competitive Salary + practice performance bonus scheme.
Frequency: Monthly.
Job Reference: rodericks/TP/Dove/Receptionist /7610.
Receptionist employer: Rodericks Dental Limited
Contact Detail:
Rodericks Dental Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rodericks Dental Partners. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and show off those great communication skills.
✨Tip Number 3
Show your passion! When discussing your experience, highlight your enthusiasm for customer service and how you can contribute to creating an exceptional patient journey at the practice.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention specific experiences that demonstrate your ability to build rapport and provide exceptional service, just like we do at StudySmarter.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Rodericks Dental Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist. Familiarise yourself with the key skills mentioned in the job description, like customer service and communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your People Skills
Since you'll be the first point of contact for patients, practice how you would greet someone and handle various scenarios. Role-playing with a friend can help you feel more comfortable and confident in your ability to build rapport and manage queries effectively.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially when handling multiple tasks like managing diaries and completing forms. Think of examples from your past experiences where you successfully juggled responsibilities and met deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
