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- Tasks: Be the friendly face of our practice, ensuring every patient feels welcome and valued.
- Company: Join a supportive dental team dedicated to exceptional patient care.
- Benefits: Tiered salary, retail discounts, extra birthday leave, and comprehensive training.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Enjoy a positive workplace culture with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer, welcoming them in, understanding how they are feeling, and making sure they have a great experience. You will know that first impressions count.
- Providing an exceptional patient journey both in person and over the phone.
- Managing the diaries and making sure that the time is filled correctly.
- Working with the team to understand the full range of NHS and Private treatment options available within the practice.
- Completing relevant forms for NHS and private schemes within a specified timescale.
- Taking payments and chasing outstanding patient debt.
- Liaising with dental laboratories, supply companies and other organisations.
You will work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You will be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone. You will be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow-ups.
- Ability to easily build rapport and work to a high level of customer service.
- Ability and passion to build your knowledge of treatment options within the dental sector - becoming an expert on what your practice has to offer!
- Passionate about driving the success of the practice by seizing opportunities.
- Able to follow processes and work in a structured and organised way.
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking).
- IT skills with the ability to learn SOE software.
- Positive nature - Able to show resilience and always work in a composed manner.
- Strong attention to detail.
- An excellent team player.
Tiered salary based on experience and skills. Retail discounts and deals through our easy-to-use app. Annual leave that increases with length of service. Extra day of annual leave for your Birthday! Comprehensive training (including online and in person courses). Refer a friend scheme.
Receptionist in Ellesmere Port employer: Rodericks Dental Limited
Contact Detail:
Rodericks Dental Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Ellesmere Port
✨Tip Number 1
First impressions are everything, so when you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. Remember, you're not just showcasing your skills; you're also showing them how you'd welcome patients into the practice!
✨Tip Number 2
Brush up on your communication skills! Practice answering common questions clearly and calmly, just like you would with a patient. This will help you demonstrate your ability to handle queries and concerns effectively during the interview.
✨Tip Number 3
Show your passion for the dental sector! Research the treatments offered at the practice and be ready to discuss how you can contribute to the patient journey. This will highlight your enthusiasm and commitment to driving the success of the practice.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in reinforcing your interest in the position. Plus, it shows that you’re organised and detail-oriented, which is exactly what they’re looking for!
We think you need these skills to ace Receptionist in Ellesmere Port
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your ability to connect with people.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your experience in managing diaries, handling payments, or any relevant IT skills that will make you stand out to us.
Show Your Team Spirit: We love a great team player! In your application, share examples of how you've worked well with others in the past. This could be anything from collaborating on projects to helping colleagues achieve their goals.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Rodericks Dental Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Receptionist. Familiarise yourself with the patient journey and how to create a welcoming atmosphere. This will help you demonstrate your knowledge and passion for the role.
✨Practice Your Communication Skills
As a Receptionist, clear and calm communication is crucial. Practice answering common interview questions out loud, focusing on how you would handle patient queries and concerns. This will help you feel more confident during the actual interview.
✨Showcase Your Team Spirit
Highlight your ability to work well with others. Think of examples where you've collaborated effectively in a team setting. This will show that you can build trust and rapport with colleagues, which is essential in a practice environment.
✨Demonstrate Your Attention to Detail
Be prepared to discuss how you manage tasks with precision. Whether it's managing diaries or completing forms, share specific examples of how you've ensured accuracy in your previous roles. This will reassure them of your capability to handle the responsibilities of the job.
