At a Glance
- Tasks: Manage high-end hospitality and guest experiences at elite sailing events.
- Company: Join ROCKWOOL Racing, a leader in world-class sports hospitality.
- Benefits: Dynamic work environment, travel opportunities, and competitive pay.
- Other info: Fast-paced role with irregular hours, perfect for those who thrive on adventure.
- Why this job: Be part of an exciting team delivering unforgettable experiences for VIP guests.
- Qualifications: Experience in hospitality, event management, and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
The team competes at the highest level of foiling sail racing, offering a dynamic, fast-paced international event environment. Team members work closely with partners, guests, and stakeholders who share a passion for sport, sustainability, and world-class hospitality.
ROLE CONTEXT
An operator manages the guest experience and hospitality event operations, connecting partners, guests, and the world.
PURPOSE
Ensure ROCKWOOL Racing partners and guests arrive, operate, and host to a world-class standard within Hospitality across the SailGP calendar. Protect the commercial platform by presenting and operating the Vela Lounge in line with standard partner, guest, and sponsor expectations.
THE BREADTH OF THE ROLE
This role is broad, covering functions such as hospitality, race-week events, SailGP league, compliance, and commercial hosting in line with team ambitions and partnership asset delivery. It combines logistics, freight, accreditation, customs, and compliance with guest-experience and VIP management, representing the operational and experiential face of the platform.
Hospitality
- Deliver the Vela Lounge, tech base, and other private areas' guest journeys, allocations, named-arrival standard, on-site delivery, and hospitality sales support to a premium standard, working to the sell-through and margin model with the support of the wider team.
- Manage guest race-week travel, accommodation, accreditation, local transport, suppliers, and weekend schedules, where applicable and appropriate; coordinate freight and high-value equipment movement with the Tech Base Manager and Shore Team Manager; act as the operational link to SailGP organisers on all hospitality-related matters; manage deadlines, licensing, RIB sign-off, dock-out, and race-day paperwork to ensure the smooth running of the hospitality programme working in partnership with the wider team members.
Commercial hosting
- Deliver partner and prospect hosting, guest conversion support, and CRM data capture so hospitality is a commercial asset, not just a cost.
- Represent ROCKWOOL Racing, American Magic and the team's partners to the highest professional standard always, on-site, online and in private; the brand is judged by the conduct of the people who carry it.
- Operate with absolute discretion and confidentiality around commercial, sporting, partner and personal information; sign and honour NDA and data-handling obligations.
- Hold themselves to the same performance, accountability and substantiation standards as the athletes do; flag problems early, and never over-promise what cannot be delivered.
ENGAGEMENT BASIS & COMMITMENT
The successful candidate acts as an independent contractor, responsible for their own taxes, and is engaged under a contract with deliverables, standards, and notice terms. It is the most travel-intensive and physically demanding role on the team, focused on logistics and hosting UHNW guests, and suited for someone energised by a fast-paced global schedule.
Background
- High-end / elite-sport hospitality and event operations (F1 paddock, America's Cup, SailGP), or premium marine event delivery.
Discipline
- Logistics, freight, accreditation and compliance alongside VIP hosting and guest experience.
Drive
- Thrives on a relentless travel calendar and irregular hours.
KEY PERFORMANCE INDICATORS
- Hospitality readiness before deadline.
- Proven Customer Service and Hospitality experience, ideally within sports, events, luxury, or high-profile corporate environments.
- Hands-on Food & Beverage knowledge, including coordination with catering partners and understanding of premium service standards.
- Experience training and supervising hospitality or event staff to deliver consistent, high-quality guest experiences.
- Demonstrated event management or operations experience, with the ability to manage logistics, schedules, and vendor relationships.
- Excellent organizational and time-management skills, with attention to detail and the ability to work in a fast-paced, international setting.
- Comfort working in a hybrid model (London-based with some remote work) and willingness to travel to SailGP events as required.
- Relevant qualification or equivalent experience in hospitality management, events, tourism, or a related field.
Contact Details:
ROCKWOOL Racing SailGP Team Recruitment Team
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