At a Glance
- Tasks: Support IT initiatives, create training materials, and provide frontline IT support.
- Company: Join a dynamic tech company in Pencoed, South Wales.
- Benefits: Enjoy competitive salary, 30 days leave, and health perks.
- Other info: Collaborative environment with excellent growth opportunities.
- Why this job: Gain hands-on project management experience while making a real impact.
- Qualifications: Degree in relevant subject and a passion for IT and project management.
The predicted salary is between 25000 - 32000 £ per year.
- Job Title
- IT Graduate – Support & Operations
- Location
- Pencoed, South Wales (IT offices)
Role Overview
You will support the Knowledge & Customer Success (KCS) initiative, develop and improve training materials, provide frontline IT support, assist with small IT projects, and gain project‑management experience within the Digital organization.
Responsibilities
- Create and maintain high‑quality knowledge articles using standardised templates for consistency and clarity.
- Produce and continuously improve training materials, including instructional videos, tutorials, self‑paced modules, and targeted content for emerging user needs.
- Validate existing content, refine templates, and plan weekly drop‑in sessions for newcomers to enhance user satisfaction and reduce support search time.
- Identify system issues, knowledge gaps and process improvements; implement solutions such as correcting feedback workflows and enhancing article submission requirements.
- Provide frontline IT support during periods of absence or business need, including local hardware tasks like device replacement and equipment distribution for new hires.
- Assist with small IT projects within the Global Service Desk by updating trackers, maintaining notes, attending meetings, and learning to identify and escalate issues early.
- Participate in a structured PMO Buddy Programme, pairing with a Project Management Office member to learn project fundamentals, planning, delivery, timelines, risks and cross‑team communication.
- Gain real‑world experience in project management through gradual, hands‑on exposure to complex initiatives from initiation to completion.
- Contribute to service improvement initiatives, identify outdated or unclear content, and help optimise processes to enhance overall service delivery.
Qualifications
- Degree level qualification in a relevant subject.
- Passion and interest for IT and Project Management.
- Driven and proactive approach to learning.
- Strong communication skills, both written and verbal.
- Capability to work independently and collaboratively across cross‑functional departments.
Benefits
- Competitive salary.
- 30 days annual leave plus bank holidays.
- Company pension scheme (Aviva).
- Company bonus scheme.
- Westfield Health Cashback Scheme.
- Life assurance – 4× annual salary.
- Enhanced sick pay scheme.
- Subsidised electric‑vehicle charging facilities.
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Contact Details:
ROCKWOOL International A/S Recruitment Team
We think you need these skills to ace IT Graduate - Support & Operations in Bridgend
Knowledge Management
Training Material Development
Frontline IT Support
Project Management
Communication Skills
Problem-Solving Skills
Process Improvement
