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- Tasks: Support customers and manage orders with a proactive approach.
- Company: Join ROCKWOOL, a global leader in stone wool solutions since 1937.
- Benefits: Enjoy competitive salary, 30 days leave, pension scheme, and health cashback.
- Why this job: Make a real impact on modern living while working in a friendly, inclusive culture.
- Qualifications: Organised, good with data entry, and skilled in Microsoft Office.
- Other info: Be part of a diverse team committed to sustainability and community enrichment.
The predicted salary is between 28000 - 42000 £ per year.
Location: We are seeking a Customer Service Advisor to join our team here at ROCKWOOL UK in Pencoed, South Wales.
Ready to help build a better future for generations to come? In an ever-changing, fast-paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. Join us and make a difference!
Role Summary: You will support customers and other key stakeholders across the UK and ROI in the segments of Distribution, Merchant and general sales, ensuring that orders are fulfilled in the correct quantities and at the right time.
What you will be doing:
- Behaving and performing in a way which ensures that stakeholder relationships are managed in a professional and proactive manner.
- Product champion for selected product sector.
- Customer satisfaction (internal and external).
- Telephony performance and personal productivity.
- Accuracy of order input thereby minimising the need for credit and debit creation.
- Maintaining up-to-date knowledge of industry developments and initiatives.
- Managing communication with potential, new and existing customers via telephone, email and face-to-face as appropriate.
- Ensuring that orders are processed accurately (including pricing amendments) and that customers are supported through the order placement and fulfilment process.
- Liaising with Distribution and Merchant sales team colleagues to ensure that customers receive a seamless and consistently high level of service.
- Demonstrating ownership of personal learning and development, including thorough preparation for regular reviews and performance development reviews and proactively suggesting tailored training solutions.
- Developing professional relationships with customers, promoting a positive personal and company image which will promote long-term value-adding partnerships.
- Demonstrating a proactive approach to getting things done within their own team and across the wider Customer Service team to support wider business needs.
- Identifying projects and process improvements which can be undertaken to enhance the customer experience.
What you bring:
- Organised approach to work.
- Ability to build relationships with customers.
- Accurate data entry skills.
- Good numeracy and literacy skills.
- Good IT skills specifically around Microsoft packages (Word, Excel, PowerPoint etc.).
What we offer:
- Competitive Salary.
- 30 days annual leave + Bank Holidays.
- Company Pension Scheme (Aviva).
- Company Bonus Scheme.
- Westfield Health Cashback Scheme.
- Life Assurance 4x annual salary.
- Enhanced Sick Pay Scheme.
- Subsidised electric vehicle charging facilities.
Who we are: We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities, all focused on one common purpose – to release the natural power of stone to enrich modern living.
Diverse and Inclusive Culture: We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promoting diversity, and working against all forms of discrimination among ROCKWOOL employees. At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.
Interested? Would you also be proud to enrich society like we do? Apply now to join us in improving modern living conditions for millions of people worldwide.
Closing Date: 22nd June 2025.
Customer Service Advisor employer: ROCKWOOL Group
Contact Detail:
ROCKWOOL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with ROCKWOOL's products and services. Understanding their stone wool solutions will not only help you in conversations during the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Service Advisor, you'll need to manage customer relationships effectively, so being articulate and clear is key.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to handle the fast-paced environment at ROCKWOOL.
✨Tip Number 4
Network with current or former employees of ROCKWOOL on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage stakeholder relationships and ensure customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of ROCKWOOL that resonate with you, such as their commitment to sustainability and innovation. Highlight your organisational skills and ability to build relationships with customers.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ROCKWOOL Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Discuss specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your ability to handle the responsibilities of a Customer Service Advisor.
✨Demonstrate Your Organisational Skills
Since the role requires an organised approach to work, prepare to discuss how you manage your tasks and prioritise effectively. You could mention tools or methods you use to stay organised, which will show that you can handle the fast-paced environment at ROCKWOOL.
✨Familiarise Yourself with ROCKWOOL's Products
Research ROCKWOOL's stone wool solutions and understand their benefits. Being knowledgeable about the products will not only impress your interviewers but also help you answer questions more confidently and accurately.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during your interview. This shows your genuine interest in the role and the company. You might ask about the team culture, opportunities for professional development, or how success is measured in the Customer Service department.
