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- Tasks: Provide technical support for diagnosing and troubleshooting hardware issues.
- Company: Join Rockwell Automation, a global leader in technology and sustainability.
- Benefits: Enjoy hybrid work, mindfulness programs, and personalised wellbeing initiatives.
- Why this job: Be part of a team that makes a real-world impact and supports innovative solutions.
- Qualifications: Bachelor's degree in relevant fields or one year of experience with similar products.
- Other info: Diverse and inclusive workplace; all backgrounds encouraged to apply.
The predicted salary is between 28800 - 48000 £ per year.
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
As a Technical Support Engineer you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will be expected to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or hardware, providing support to customer/users where the product is highly technical or sophisticated in nature. In this role, based in UK, you will report into the Senior Supervisor EMEA North, Remote Support.
Your Responsibilities:
- Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
- Create and publish knowledgebase articles.
- Provide exceptional customer service from start to resolution for each issue.
The Essentials - You Will Have:
- Bachelor's Degree in Electrical or Computer Engineering, Mechanical/Mechatronics Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or one year experience with Rockwell Automation or similar products.
- Fluency in English.
- Good knowledge of the product range and applications of industrial automation in connection with hardware.
- Knowledge of PLCs, networks, SCADA.
- Self motivated, good communication skills and team-oriented personality.
- Customer focus.
The Preferred - You Might Also Have:
- Any additional languages are an advantage.
What We Offer:
- Hybrid working model.
- Comprehensive mindfulness programs with a premium membership to Calm.
- Employee Assistance Program.
- Personalized wellbeing programs through our OnTrack program.
- ... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Technical Support Engineer - Hardware employer: Rockwell Automation
Contact Detail:
Rockwell Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Hardware
✨Tip Number 1
Familiarise yourself with Rockwell Automation's product range and applications. Understanding their hardware and software solutions will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to PLCs, networks, and SCADA systems. Being able to discuss specific scenarios where you've successfully diagnosed and resolved technical issues can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience. Since the role involves providing exceptional support, be prepared to share examples of how you've effectively communicated with customers and resolved their issues in a timely manner.
✨Tip Number 4
Network with current or former employees of Rockwell Automation. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Technical Support Engineer - Hardware
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities and required skills, especially those related to technical support and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in electrical or computer engineering, as well as any specific knowledge of Rockwell Automation products or similar technologies. Emphasise your problem-solving skills and customer focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to provide exceptional customer service. Mention any relevant experiences that demonstrate your technical expertise and communication skills.
Highlight Relevant Skills: In your application, be sure to mention your knowledge of PLCs, networks, and SCADA systems. If you have experience creating knowledgebase articles or providing technical support, include that as well to strengthen your application.
How to prepare for a job interview at Rockwell Automation
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of PLCs, networks, and SCADA systems. Be prepared to discuss how you've used these technologies in past roles or projects, as this will show your technical expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Highlight your thought process and the steps you took to troubleshoot problems, as this is crucial for a Technical Support Engineer role.
✨Emphasise Customer Service
Since the role involves providing exceptional customer service, be ready to share experiences where you went above and beyond to help a customer. This will demonstrate your commitment to customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Technical Support team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
