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- Tasks: Provide technical support and troubleshoot sophisticated hardware issues for customers.
- Company: Join Rockwell Automation, a global leader in technology and innovation.
- Benefits: Enjoy hybrid working, mindfulness programs, and paid volunteer time.
- Why this job: Make a real impact by solving complex problems and supporting amazing companies.
- Qualifications: Degree in engineering or relevant experience with automation products.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
As a Technical Support Engineer you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or hardware, providing support to customer/users where the product is highly technical or sophisticated in nature. In this role, based in the UK, you will report into the Team Leader, Remote Support.
Your Responsibilities - you will do:- Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
- Create and publish knowledgebase articles.
- Provide exceptional customer service from start to resolution for each issue.
- Bachelor's Degree in Electrical or Computer Engineering, Mechanical/Mechatronics Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or one year experience with Rockwell Automation or similar products.
- Fluency in English.
- Knowledge of the product range and applications of industrial automation in connection with hardware.
- Knowledge of PLCs, networks, SCADA.
- Team-oriented personality with well-developed communication skills.
- Customer focus.
- Any additional languages are an advantage.
- Hybrid working model
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Paid Volunteer time
- Personalized wellbeing programs through our OnTrack program... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Technical Support Engineer employer: Rockwell Automation
Contact Detail:
Rockwell Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Rockwell Automation on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot specific hardware issues and be ready to showcase your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Show off your passion for technology! During interviews, share your experiences with industrial automation, PLCs, or SCADA systems. Let us know why you love this field and how you can contribute to our mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Rockwell Automation.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience, especially with hardware and technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and personality in applications.
Showcase Your Problem-Solving Skills: As a Technical Support Engineer, problem-solving is key. In your application, share examples of how you've tackled technical challenges in the past. We want to know how you think on your feet!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our team at Rockwell Automation.
How to prepare for a job interview at Rockwell Automation
✨Know Your Tech Inside Out
As a Technical Support Engineer, you’ll need to be well-versed in hardware and software systems. Brush up on your knowledge of PLCs, SCADA, and industrial automation applications. Be ready to discuss specific examples of how you've diagnosed and resolved technical issues in the past.
✨Showcase Your Customer Service Skills
This role is all about providing exceptional support. Prepare to share stories that highlight your customer service experience. Think about times when you turned a frustrated customer into a satisfied one, and be ready to explain your approach to problem-solving.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Practice explaining complex concepts in simple terms, as you might need to do this with customers. Consider mock interviews with friends or colleagues to get comfortable with articulating your thought process.
✨Demonstrate Team Spirit
Rockwell Automation values teamwork, so be prepared to discuss how you collaborate with others. Share examples of successful projects where you worked as part of a team, and highlight your communication skills. This will show that you’re not just a tech whiz but also a great team player.
