Job Description
Contract Support Specialist is part of EMEA Lifecycle Services Business Operations organization within Rockwell Automation. On this position you will cover the end-to-end process of service contract orders, starting with their entry, continuing through any changes, and including the purchasing of required materials and services. Additionally, it monitors service utilization and consignment stock processes. Report to Contract Support Manager. This is a maternity cover position until October 2027.
Responsibilities
- Service contract order entry involving request validation, data collection, and consistency checks across multiple documents and systems.
- Liaison with requestors and contract entry monitoring and review.
- Verification and governance of any order change/correction requests.
- Service contract order management: monitoring of service contract usage and consignment stock management processes.
- Monitor and control of service contract billing.
- Initiate and monitor purchasing of service contract-related material/services including margin monitoring.
- Ensure processes compliance and quality of the admin team.
- Liaison with all internal departments related to service contract entry and delivery.
- Participate in process improvement and alignment projects.
Requirements
- Essentials:
- Bachelor’s Degree in Administration or equivalent knowledge.
- Two or more years of order entry and/or purchasing experience.
- Experience managing complex information and multiple partners to find solutions.
- Interest in understanding the matrix of interactions within the company.
- Ability to navigate challenges and resolve roadblocks while maintaining a culture of respect.
- Proficiency in English.
- Strong knowledge of Microsoft 365, Outlook, Excel (basic functions, common spreadsheets), and Teams.
- Preferred:
- Knowledge of ERP system (preferably SAP).
- Experience in process improvement and optimization.
- Ability to embrace change and adapt to evolving requirements.
Benefits
- Hybrid work schedule (office-based Mon, Tue and Thu).
- On-demand digital course library for professional development.
- Personalised wellbeing programmes through OnTrack programme.
- Pension and life insurance contributions following local legislation.
- Annual leave, maternity and paternity leave.
- Comprehensive mindfulness programmes with a premium membership to Calm.
- Medical, dental insurance subject to location and legislation.
- Confidential Employee Assistance Programme through an external supplier.
Diversity & Inclusion
Rockwell Automation is dedicated to building a diverse, inclusive, and authentic workplace.
Order Management Specialist (maternity cover) employer: Rockwell Automation
Rockwell Automation is an exceptional employer in the South West of England, offering a dynamic work culture that fosters innovation and collaboration. With a strong emphasis on employee growth, the company provides numerous opportunities for professional development alongside a hybrid work policy and comprehensive benefits, making it an ideal place for those seeking meaningful and rewarding careers in strategic sales and management.
