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- Tasks: Support customers and manage relationships while achieving sales targets.
- Company: Join Rockwell Automation, a global leader in industrial automation and technology.
- Benefits: Enjoy hybrid working, free parking, monthly commissions, and wellness programs.
- Why this job: Be part of a team that makes a real impact on the world.
- Qualifications: GCSE Grade C in English & Maths; customer service experience preferred.
- Other info: Diverse and inclusive workplace; apply even if you don't meet all qualifications.
The predicted salary is between 30000 - 42000 £ per year.
Customer Care Representative page is loaded
Customer Care Representative
Apply remote type Hybrid locations County Down, Northern Ireland, United Kingdom time type Full time posted on Posted 3 Days Ago job requisition id R25-4095
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and develop within the market.
We are looking for Customer Care Representative for our Newry office.
As a Customer Care Representative , you will maintain our current customers and support the external salesperson in their role in adding to our customers. Development of existing customer relationships will also be important to make sure that clients use Lektronix for all their spares and repairs needs.
As a Customer Care Representative you will achieve agreed sales targets and ensure that each of the accounts is managed to make sure the potential of the area is reached month after month. You will work side by side with external salespeople: their responsibility is to ensure that the new customers are added and supporting existing customers on a face-to-face basis.
You will deal with incoming enquiries and updating the customers with the progress of their ongoing jobs. You will also be responsible for pricing/invoicing collections from the customer. You will deal with customers from all manufacturing backgrounds ranging from smaller companies to large multinationals.
You will report to Customer Service Team Leader.
The Responsibilities – you will do:
- Achieve sales targets and manage a geographical area in Ireland to maximize its sales potential.
- Maintain customer relationships.
- Ensure that customers are satisfied with our services and that expectation levels are managed successfully.
- Assess and price all repair and supply jobs, taking into account individual customer\’s individual needs and future potential.
- Maintain a database of existing and potential customers.
- Coordinate and follow-up on existing leads initiate contact, create new leads and bring on new customers.
- Work with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking.
- Provide regular information to assist management with decision-making, Make recommendations to management on business development activity.
- Help with after sales queries, investigate customer complaints, and ensure that they are dealt with to the customers\’ satisfaction.
- Work with our workshops, escalating issues and relating feedback to customers.
- Engage other Customer Services personnel, Regional Sales Managers and the Commercial Manager in the selling/approach for certain customers.
- Provide information to support management of the business to all levels.
- Identify important issues from information gathered.
- Demonstrate behavior following Rockwell Automation values.
- Act with highest integrity in all areas.
The essentials – you will have:
- Minimum GCSE Grade C in both English & Mathematics.
- Microsoft Office experienced user
- Experience assisting customers through chat and email support in English.
- Cross selling products skills
- Experience providing detailed troubleshooting and resolutions to users to maintain accurate records.
- Ability to analyze information quickly and provide solutions that meet customer needs.
The preferred – Experience you might also have:
- Customer Service
- B2B Sales
- Key Account Management
What we offer:
• Optional hybrid working model once trained (3 office: 2 remote)
• Free on-site parking
• Experience working for a Fortune 500 company
• Monthly paid sales commission
• Branded clothing
• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• Plus, other attractive local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\’re excited about this role but your experience doesn\’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid #LI-YSM
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com .
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
#J-18808-Ljbffr
Customer Care Specialist employer: Rockwell Automation
Contact Detail:
Rockwell Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarise yourself with Rockwell Automation's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you articulate how you would handle various customer inquiries and complaints, which is crucial for a Customer Care Specialist.
✨Tip Number 3
Network with current or former employees of Rockwell Automation on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your problem-solving abilities and customer relationship management. Being able to share these stories will make you stand out as a candidate.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to maintain customer relationships and achieve sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with customer support and problem-solving.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office and any experience you have with B2B sales or key account management. Highlight your ability to analyse information quickly and provide effective solutions to customer needs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer care role.
How to prepare for a job interview at Rockwell Automation
✨Know the Company
Before your interview, take some time to research Rockwell Automation and Lektronix. Understand their values, mission, and the services they provide. This will help you align your answers with what they are looking for in a Customer Care Specialist.
✨Demonstrate Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or improved customer satisfaction. This is crucial as the role involves maintaining customer relationships and handling inquiries.
✨Showcase Your Problem-Solving Abilities
As a Customer Care Specialist, you'll need to assess and price jobs while addressing customer needs. Be ready to share instances where you've analysed information quickly and provided effective solutions, demonstrating your ability to think on your feet.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
