Customer Care Representative

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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility—our people are energized problem solvers who take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!

Job Description

Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and develop within the market.

We are looking for Customer Care Representative for our Newry office.

As a Customer Care Representative, you will maintain our current customers and support the external salesperson in their role in adding to our customer base. Development of existing customer relationships will also be important to ensure clients use Lektronix for all their spares and repairs needs.

You will achieve agreed sales targets and ensure that each account is managed to reach its full potential month after month. You will work alongside external salespeople, whose responsibility is to add new customers and support existing ones face-to-face.

You will handle incoming inquiries, update customers on ongoing jobs, and be responsible for pricing, invoicing, and collections. Customers will range from small companies to large multinationals across various manufacturing backgrounds.

You will report to the Customer Service Team Leader.

The Responsibilities – you will do:

• Achieve sales targets and manage a geographical area in Ireland to maximize sales potential.
• Maintain customer relationships.
• Ensure customer satisfaction and manage expectations effectively.
• Assess and price repair and supply jobs, considering individual customer needs and potential.
• Maintain a database of existing and potential customers.
• Follow up on leads, initiate contact, and develop new customers.
• Provide information on price, availability, delivery expectations, and order status.
• Support management with business development insights and recommendations.
• Handle after-sales queries, investigate complaints, and ensure customer satisfaction.
• Coordinate with workshops, escalate issues, and relay feedback to customers.
• Engage with other Customer Service personnel, Regional Sales Managers, and the Commercial Manager in sales activities.
• Provide business management information to all levels.
• Identify key issues from gathered information.
• Demonstrate alignment with Rockwell Automation values and act with integrity.

The essentials – you will have:

• Minimum GCSE Grade C in English & Mathematics.
• Experience using Microsoft Office.
• Experience assisting customers via chat and email support in English.
• Skills in cross-selling products.
• Experience providing troubleshooting and resolutions, maintaining accurate records.
• Ability to analyze information quickly and provide customer-centric solutions.

The preferred – Experience you might also have:

• Customer Service
• Key Account Management

What we offer:

• Optional hybrid working model (3 days in office, 2 remote) after training.
• Experience working for a Fortune 500 company.
• Monthly paid sales commission.
• Branded clothing.
• Mindfulness programs with a Calm premium membership.
• Volunteer paid time off after 6 months.
• Company volunteer and donation matching programs.
• Personalized wellbeing programs via OnTrack.
• On-demand professional development courses.
• Additional local benefits.

#LI-Hybrid #LI-YSM

Rockwell Automation’s hybrid policy expects employees to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless on business out of the office.

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