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- Tasks: Support customers with Rockwell Automation technologies, resolving issues and improving operational efficiency.
- Company: Rockwell Automation is a global leader in technology, enhancing productivity and sustainability for manufacturers.
- Benefits: Enjoy hybrid work, mindfulness programs, volunteer time off, and professional development resources.
- Why this job: Join a diverse team making a real-world impact while developing your technical skills.
- Qualifications: 3+ years in customer support, knowledge of FactoryTalk, SQL Server, and PLCs required.
- Other info: This role involves travel across Europe and the UK; Polish language skills are a plus.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As an Application Support Engineer Automation, you will help customers support their critical applications built on Rockwell Automation technologies through technical expertise to reduce skills gaps, consultancy to improve their operational efficiency and support in their times of need.
You will report to the Application Support Supervisor EMEA. This is a hybrid work schedule role located in Milton Keynes, UK. However, you may need to work in other Rockwell Automation offices. You will work on customer sites to support customer contractual obligations in both UK & Europe.
Your Responsibilities
- Lead the resolution of customer issues through problem replication and collaboration with different teams.
- Coordinate with escalation groups (product development, project delivery teams, third parties, customer application owners) to ensure accurate information transfer for issue resolution.
- Document all activities and communications in our call handling database to ensure comprehensive and interpretable information for support staff.
- Create and maintaining knowledgebase articles and other documentation, participating in technical reviews to ensure accuracy and quality.
- Collaborate with business development teams to scope and technically review proposals for new application support agreements.
- Visit customer sites for troubleshooting, information gathering and building relationships, including delivering customer coaching.
- You will be part of the on-call rotation to support customers out of office hours in urgent situations.
The Essentials – You Will Have
- 3+ years of previous customer support, or technical role experience, with a core knowledge of the FactoryTalk suite of products, focused on application code level troubleshooting or development including the following areas:
- Microsoft SQL Server
- Industrial Controls Systems
- VMWare or other Virtualization environment.
- Cisco/Stratix Switches (CLI)
- Degree level education in one of the following: Electrical / Electronic Engineering Control Engineering or Automation or Computer science or IT.
- High-level verbal and written English and Polish language skills with technical subjects.
- Proficiency with programmable logic controllers (PLCs).
- This role is suitable for applicants based in Poland with readiness to travel across Europe and UK.
The Preferred – You Might Also Have
- Proficiency with other European language.
- Experience with a relational database such as MySQL, PostgreSQL, or Oracle
- Experience in version control tools.
What We Offer
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
- and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\’re excited about this role but your experience doesn\’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Automation Machinery Manufacturing
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Automation Application Engineer employer: Rockwell Automation
Contact Detail:
Rockwell Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation Application Engineer
✨Tip Number 1
Familiarise yourself with Rockwell Automation's products, especially the FactoryTalk suite. Understanding their functionalities and common issues can give you an edge during interviews and help you demonstrate your problem-solving skills.
✨Tip Number 2
Network with current or former employees of Rockwell Automation on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Application Support Engineer role.
✨Tip Number 3
Brush up on your technical skills related to Microsoft SQL Server and industrial control systems. Being able to discuss specific troubleshooting scenarios or share past experiences will showcase your expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with customer support and how you've handled challenging situations. Highlighting your ability to communicate effectively and collaborate with different teams will be crucial in demonstrating your fit for this position.
We think you need these skills to ace Automation Application Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer support and technical roles. Emphasise your knowledge of the FactoryTalk suite, Microsoft SQL Server, and any other technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and your passion for helping customers. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to Rockwell Automation's mission.
Highlight Language Skills: Since high-level verbal and written English and Polish skills are essential, make sure to mention your proficiency in these languages clearly. If you have knowledge of other European languages, include that as well.
Showcase Your Technical Expertise: In your application, detail your experience with programmable logic controllers (PLCs), industrial control systems, and any relevant database management systems. This will demonstrate your technical capabilities and align with the job requirements.
How to prepare for a job interview at Rockwell Automation
✨Understand the Company and Its Products
Before your interview, take some time to research Rockwell Automation and its products, especially the FactoryTalk suite. Familiarising yourself with their technologies will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Prepare for Technical Questions
Given the technical nature of the Application Support Engineer role, be ready to discuss your experience with Microsoft SQL Server, PLCs, and industrial control systems. Brush up on relevant concepts and be prepared to solve problems or troubleshoot scenarios during the interview.
✨Showcase Your Problem-Solving Skills
As a support engineer, you'll need to lead the resolution of customer issues. Prepare examples from your past experiences where you successfully identified and resolved technical problems, highlighting your analytical skills and ability to collaborate with different teams.
✨Demonstrate Communication Skills
Since the role involves documenting activities and communicating with various stakeholders, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would explain complex technical issues to non-technical customers, showcasing your ability to bridge the gap between technical and non-technical audiences.
