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- Tasks: Support customers with technical expertise and resolve application issues using Rockwell Automation technologies.
- Company: Join Rockwell Automation, a global leader in industrial automation and digital transformation.
- Benefits: Enjoy remote work options, mindfulness programs, volunteer time off, and professional development resources.
- Why this job: Be part of a diverse team making a real impact on sustainability and productivity worldwide.
- Qualifications: 3+ years in customer support or technical roles; degree in Engineering, IT, or related fields required.
- Other info: Hybrid work schedule; travel across Europe and UK may be necessary.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Automation Engineer page is loaded
Application Support Automation Engineer
Apply remote type Hybrid locations Great Britain Bletchley time type Full time posted on Posted 6 Days Ago job requisition id R25-1071
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As an Application Support Engineer Automation, you will help customers support their critical applications built on Rockwell Automation technologies through technical expertise to reduce skills gaps, consultancy to improve their operational efficiency and support in their times of need.
You will report to the Application Support Supervisor EMEA. This is a hybrid work schedule role located in Milton Keynes, UK. However, you may need to work in other Rockwell Automation offices. You will work on customer sites to support customer contractual obligations in both UK & Europe.
Your Responsibilities:
- Lead the resolution of customer issues through problem replication and collaboration with different teams.
- Coordinate with escalation groups (product development, project delivery teams, third parties, customer application owners) to ensure accurate information transfer for issue resolution.
- Document all activities and communications in our call handling database to ensure comprehensive and interpretable information for support staff.
- Create and maintaining knowledgebase articles and other documentation, participating in technical reviews to ensure accuracy and quality.
- Collaborate with business development teams to scope and technically review proposals for new application support agreements.
- Visit customer sites for troubleshooting, information gathering and building relationships, including delivering customer coaching.
- You will be part of the on-call rotation to support customers out of office hours in urgent situations.
The Essentials – You Will Have:
- 3+ years of previous customer support, or technical role experience, with a core knowledge of the FactoryTalk suite of products, focused on application code level troubleshooting or development including the following areas:
- Microsoft SQL Server
- Industrial Controls Systems
- VMWare or other Virtualization environment.
- Cisco/Stratix Switches (CLI)
- Degree level education in one of the following: Electrical / Electronic Engineering Control Engineering or Automation or Computer science or IT.
- High-level verbal and written English and Polish language skills with technical subjects.
- Proficiency with programmable logic controllers (PLCs).
- This role is suitable for applicants based in Poland with readiness to travel across Europe and UK.
The Preferred – You Might Also Have:
- Proficiency with other European language.
- Experience with a relational database such as MySQL, PostgreSQL, or Oracle
- Experience in version control tools.
What We Offer:
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
… and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\’re excited about this role but your experience doesn\’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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#LI-Hybrid
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com .
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
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Automation Application Engineer employer: Rockwell Automation
Contact Detail:
Rockwell Automation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation Application Engineer
✨Tip Number 1
Familiarise yourself with the FactoryTalk suite of products, as this is crucial for the role. Consider taking online courses or tutorials to deepen your understanding and demonstrate your commitment to mastering the tools you'll be using.
✨Tip Number 2
Network with current or former employees of Rockwell Automation on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your problem-solving skills, particularly in troubleshooting application code. You might want to practice common scenarios that could arise in customer support situations to showcase your analytical abilities during discussions.
✨Tip Number 4
Prepare to discuss your experience with SQL Server and other relevant technologies in detail. Be ready to share specific examples of how you've used these tools to resolve issues or improve operational efficiency in past roles.
We think you need these skills to ace Automation Application Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical roles, particularly with the FactoryTalk suite of products. Emphasise any specific skills related to Microsoft SQL Server, Industrial Control Systems, and PLCs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your passion for helping customers. Mention your experience with troubleshooting and how you can contribute to improving operational efficiency for Rockwell Automation's clients.
Highlight Language Proficiency: Since high-level verbal and written English and Polish skills are essential, ensure you clearly state your language proficiency in your application. If you have knowledge of other European languages, mention that too!
Showcase Relevant Projects: If you've worked on projects involving VMWare, Cisco/Stratix Switches, or relational databases like MySQL or PostgreSQL, include these in your application. Provide specific examples of how you contributed to these projects and the outcomes achieved.
How to prepare for a job interview at Rockwell Automation
✨Understand the Company and Its Technologies
Before your interview, take some time to research Rockwell Automation and its products, especially the FactoryTalk suite. Familiarise yourself with their technologies and how they impact manufacturing processes, as this will show your genuine interest in the role.
✨Prepare for Technical Questions
Given the technical nature of the Application Support Engineer role, be ready to answer questions related to Microsoft SQL Server, PLCs, and industrial control systems. Brush up on your troubleshooting skills and be prepared to discuss specific scenarios where you've resolved technical issues.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your experience in resolving customer issues and collaborating with different teams. Use examples from your past roles to demonstrate how you approach problem-solving and ensure effective communication with stakeholders.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask your interviewers about the team dynamics, the challenges they face, and the company's future projects. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.
